Experienced Virtual Assistant / Airbnb Customer Support Specialist for Short-Term Rental Company - Contract to Hire Opportunity at blithequark

Are you a highly skilled and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with multiple technology platforms? If so, we invite you to join blithequark as an Experienced Virtual Assistant / Airbnb Customer Support Specialist for our short-term rental company.

About blithequark

blithequark is a leading provider of innovative solutions for the short-term rental industry. Our mission is to empower property owners and managers to deliver exceptional guest experiences, drive revenue growth, and build a loyal community of travelers. As a key member of our team, you will play a critical role in helping us achieve our vision and drive success for our clients.

Role Overview

As an Experienced Virtual Assistant / Airbnb Customer Support Specialist, you will be responsible for managing and assisting with our short-term rental operations, including platform management, guest communications, housekeeping coordination, and resolving guest issues in a timely and efficient manner. You will also process reservations, provide accurate information about our properties and neighborhoods, and contribute to maintaining a high level of customer satisfaction.

Key Responsibilities

* Guest and Reservation Management: + Respond to guest inquiries and resolve issues in a timely and efficient manner + Process reservations and manage guest communication throughout their stay + Provide accurate information about our properties and neighborhoods

• Virtual Property Management:

+ Coordinate with housekeeping teams to ensure properties are clean and ready for guests + Arrange for amenities and services as needed + Monitor and resolve guest issues related to property conditions

• Cleaner Management, Scheduling, and Coordination:

+ Schedule and coordinate housekeeping services for our properties + Manage relationships with cleaning vendors and ensure high-quality service + Monitor and resolve issues related to cleaning services

Success Metrics

* Maintain a quick response rate to all inquiries (less than 1 hour)

• Resolve all guest issues with a high sense of urgency (less than 3 hours or ASAP)
• Contribute to a review rating of 4.8 or higher

Essential Qualifications

* 2+ years of customer service experience

• 2+ years of vacation rental customer service or hotel experience
• Availability to work during normal U.S. business hours (Monday-Friday, 9am-5pm EST)
• Strong verbal, written, and reading skills in English
• Excellent typing skills (speed and accuracy)
• Tech-savvy with ability to learn new technologies quickly
• Strong attention to detail and organizational skills
• Excellent customer service skills and conflict resolution experience

Preferred Qualifications

* Experience with Airbnb customer service

• Ability to work with multiple technology platforms in a fast-paced environment
• Strong decision-making skills and independent thinking
• Excellent communication and interpersonal skills
• Ability to work in a remote environment with minimal supervision

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Tech-savvy with ability to learn new technologies quickly
• Strong attention to detail and organizational skills
• Excellent typing skills (speed and accuracy)
• Conflict resolution experience
• Ability to work independently with minimal supervision

Career Growth Opportunities and Learning Benefits

As a member of the blithequark team, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development and training programs
• Opportunities for advancement and career growth
• Collaborative and supportive work environment
• Flexible work arrangements and remote work options
• Competitive compensation and benefits package

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our team is passionate about delivering exceptional guest experiences and driving success for our clients. We offer a flexible and supportive work environment that encourages innovation, creativity, and continuous learning.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $20-$25 per hour
• Overtime pay: 1.5x hourly rate for hours worked over 40 hours per week
• Benefits package: health, dental, and vision insurance, 401(k) matching, and paid time off
• Perks: flexible work arrangements, remote work options, and professional development opportunities

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter that incorporates the word "blithequark" and highlights your relevant experience and qualifications. Apply Now! Apply for this job