Experienced Customer Care Specialist – Fiber-Rich Internet Connection Support

Are you passionate about delivering exceptional customer experiences and pushing the boundaries of possibilities for our communities? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Care Specialist, where you'll play a critical role in building and delivering a fiber-rich internet connection to people's doorsteps.

About blithequark

At blithequark, we believe that the size of the city shouldn't determine the quality of the technology. That's why we're building a network that's faster, more reliable, and without the things that get in the way of great service – like red tape, hidden fees, and slow response times. With up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live.

Job Summary

As a Customer Care Specialist at blithequark, you'll be the primary point of contact for our customers, providing exceptional support and resolving issues related to billing, technical support, and product services. You'll be responsible for processing payments, educating customers on their billing cycle, and providing basic and advanced troubleshooting to resolve customer issues. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you!

Key Responsibilities

* Support billing calls by processing payments, accurately educating customers on their billing cycle, payment due dates, and impact of non-pay status

• Accurately educate customers on general charges to their account based on package and prorations when changes are made to the package
• Proactively review the customer's account and educate the customer on additional service options
• Support all blithequark video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues
• Escalate any customer issues that may be indicative of larger network issues
• Perform all other related duties as assigned

What You'll Need

* At least one year of customer service experience required, with prior call center experience a plus

• High school diploma or GED required
• Ability to define problems, collect data, establish facts, and solve practical issues
• Ability to effectively communicate complex technical support and billing information to customers
• Excellent written and verbal communications skills, including active listening skills and telephone etiquette
• Good analytical and problem-solving skills
• Great organizational and interpersonal skills
• Ability to maintain professionalism in challenging and/or changing situations
• Must be able to pass a background and drug test prior to employment

Why Work at blithequark?

* Competitive compensation package with annual bonus eligibility

• Comprehensive benefits package, including medical, dental, vision, life, and 401(k)
• Generous vacation and paid sick time, plus paid holidays and personal days
• Professional development with an emphasis on internal promotion
• Employee discounts on blithequark services, including internet
• Progressive and inclusive work culture with flexibility, support, and resources to be successful in your career

Work Environment and Company Culture

At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. We offer a range of benefits and perks, including:

• Flexible work arrangements to support work-life balance
• Opportunities for professional development and growth
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to the latest technology and tools to support your success

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team at blithequark as a Customer Care Specialist. Apply for this job