Job Title: Customer Service Advisor – Join blithequark's Dynamic Team in Glasgow City Centre
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! blithequark, a leader in the plant hire industry and the UK's largest independent plant and equipment rental company, is seeking a highly skilled Customer Service Advisor to join their team in Glasgow City Centre.
About blithequark
blithequark has been a family-run business for over 50 years, with a rich history of innovation and customer satisfaction. With a nationwide presence and over 1,800 employees, blithequark is a household name in the plant hire industry. Their commitment to excellence, customer-centric approach, and dedication to employee welfare make them an attractive employer for those seeking a rewarding career.
Job Summary
As a Customer Service Advisor at blithequark, you will be the face of the company, ensuring that customers' orders and enquiries are handled efficiently and effectively. You will be responsible for providing exceptional customer service, processing orders, and maintaining accurate records. If you have a proven track record in customer-focused environments and are passionate about delivering outstanding results, we want to hear from you!
Key Responsibilities
* Take inbound calls from customers, responding to their queries and resolving issues in a timely and professional manner
- Provide quotations and process orders, ensuring accuracy and attention to detail
- Operate and maintain spreadsheets to track customer interactions and sales data
- Liaise with internal departments and external stakeholders to ensure seamless communication and collaboration
- Produce weekly reports to monitor sales performance and customer satisfaction
- Raise contracts and discuss with customers to ensure a smooth and efficient process
What We Offer
In return for your hard work and dedication, you will receive:
- A competitive salary of £26,000
- Monday to Friday shifts on a rotational basis between the hours of 8:45am - 5:30pm
- Great additional benefits, including staff incentives and loyalty holidays
- Employee Welfare Fund (company-funded social events)
- Access to in-house Learning & Development team, ensuring your skills and knowledge are always up-to-date
About You
To succeed in this role, you will need:
- A proven track record in a customer-focused environment, with demonstrable experience of working in a fast-paced, high-volume call centre environment
- Experience of working in the hire industry would be advantageous, but not essential
- The ability to work effectively under pressure and prioritise your workload
- Strong attention to detail and be highly organised
- Effective communication skills, both written and verbal
- Proficient skills in MS Office packages, including Excel and Word
Why Join blithequark?
At blithequark, we value our employees and offer a range of benefits and opportunities for growth and development. Our commitment to employee welfare and customer satisfaction is unmatched, and we are proud to be an equal opportunities employer. If you are passionate about delivering exceptional customer service and are looking for a rewarding career, join our dynamic team in Glasgow City Centre today!
How to Apply
If you have the required skills and experience to succeed in this role, please send your CV to us for immediate consideration. Interviews will be held within the next week, so don't miss out on this exciting opportunity to join blithequark's team!
Equal Opportunities Employer
blithequark is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.
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