Experienced Customer Service Representative – Virtual Assistant for blithequark Guest Relations and Operations
Are you a highly skilled and organized virtual assistant with a passion for delivering exceptional customer service? Do you have experience working with Guesty and/or Operto Teams, and are you fluent in English with excellent communication skills? If so, we invite you to join blithequark as a Customer Service Representative – Virtual Assistant for our Guest Relations and Operations team. At blithequark, we are a dynamic and innovative company that is revolutionizing the way we think about customer service and operations. Our team is dedicated to providing exceptional experiences for our guests and partners, and we are looking for a talented and motivated individual to join our ranks.
About blithequark
blithequark is a leading provider of innovative solutions for the hospitality industry. Our company is committed to delivering exceptional customer experiences, and we are always looking for talented individuals who share our passion for excellence.
Job Summary
As a Customer Service Representative – Virtual Assistant for blithequark, you will be responsible for providing exceptional customer service to our guests and partners. You will work closely with our Guest Relations and Operations teams to resolve issues, respond to inquiries, and achieve 5-star ratings and Superhost Status. You will also be responsible for reporting maintenance and damage issues to Operations via Operto Teams, reporting and submitting damage claims to Guesty Shield for reimbursement, and building, managing, and reporting in-house maintenance labor.
Key Responsibilities
* Provide exceptional customer service to guests and partners via phone, email, and chat
- Screen potential guests and provide support for guests/resolving guest's issues in Airbnb, VRBO, or Marriott
- Respond to guest inquiries and communicate and escalate issues to Management via Slack
- Achieve 5-star ratings and Superhost Status
- Write and respond to guest reviews on Airbnb, VRBO, or other platforms
- Report maintenance and damage issues to Operations via Operto Teams
- Report and submit damage claims to Guesty Shield for reimbursement
- Build, manage, and report in-house maintenance labor
- Working knowledge of business financials/accounting to assist the onboard of accounting systems
- Experience in 3rd party vendor relations for tertiary market management
Essential Qualifications
* 2+ years of experience in customer service or a related field
- Proficient in Guesty and/or Operto Teams
- Ability to leverage AI for comprehensive guest messaging that resonates as our brand with our travelers
- Deep familiarity leveraging ChatGPT
- Fluent in English with excellent communication skills
- Ability to speak clearly on the phone and use a VoiP to speak with guests and vendors
- Availability and reliability in CST and Eastern United States time zones
- Perfect English and grammar
Preferred Qualifications
* Experience working in the hospitality industry
- Knowledge of business financials/accounting
- Experience in 3rd party vendor relations for tertiary market management
- Availability for part-time overnight shifts from 11p-7am CST
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and Google Suite
- Ability to learn and adapt to new systems and technologies quickly
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative – Virtual Assistant, you will have the opportunity to work with a dynamic and innovative team, and to develop your skills and knowledge in customer service, operations, and technology. We also offer a range of benefits, including:
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Comprehensive training and development programs
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
At blithequark, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the values of innovation, collaboration, and customer focus, and we are always looking for talented individuals who share our passion for excellence.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive hourly rate
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Opportunities for career advancement and professional growth
How to Apply
If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Note
This is a part-time, temp position starting Mid-October for 3 months with the possibility of moving to a more permanent schedule starting in January 2025. Shift availability must be Thursday & Friday 3pm-11p CST. Please note that there may be additional opportunities for part-time overnight shifts from 11p-7am CST for the right candidates. Apply for this job