Experienced Part-Time Remote Customer Support Specialist – Temporary Backfill Opportunity at blithequark

Are you a customer support enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking a highly skilled and motivated Part-Time Remote Customer Support Specialist to join our team on a temporary backfill basis. As a key member of our support team, you will play a vital role in providing top-notch support to our clients, ensuring their needs are met, and exceeding their expectations.

About blithequark

blithequark is a leading provider of innovative solutions in the [industry/field]. Our mission is to empower our clients with cutting-edge technology and exceptional support, enabling them to achieve their goals and succeed in a rapidly changing world. With a strong commitment to customer satisfaction, we strive to build long-lasting relationships with our clients, understanding their unique needs, and delivering tailored solutions that meet their expectations.

Job Summary

As a Part-Time Remote Customer Support Specialist, you will be responsible for providing exceptional support to our clients via email, phone, and other communication channels. You will work closely with our teams to resolve issues, answer questions, and provide training and guidance to our clients. This is a temporary backfill opportunity, and we are looking for a highly skilled and motivated individual to join our team for a period of approximately 4 months.

Key Responsibilities

* Support Ticket Triage: Review and prioritize incoming support tickets, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.

• Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.
• Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.
• Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.
• Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).
• Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.

Essential Qualifications

* At least 1 year of client-facing customer support experience

• Microsoft Office, Excel, and other productivity tools
• Healthcare background/terminology experience
• Great communication and ability to multitask

Preferred Qualifications

* Bachelor's degree

• Zoho Desk experience

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to multitask and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office, Excel, and other productivity tools
• Experience with Zoho Desk or similar help desk software
• Healthcare background/terminology experience
• Ability to work in a fast-paced, dynamic environment

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Part-Time Remote Customer Support Specialist, you will have opportunities to:

• Develop your skills and expertise in customer support and related areas
• Work with a talented team of professionals who are passionate about delivering exceptional support
• Participate in training and development programs to enhance your knowledge and skills
• Contribute to the success of our clients and the growth of our organization

Work Environment and Company Culture

blithequark is a remote-friendly organization that values flexibility, work-life balance, and employee well-being. Our team is passionate about delivering exceptional support and working together to achieve our goals. We offer a collaborative and inclusive work environment that fosters growth, learning, and innovation.

Compensation, Perks, and Benefits

* Competitive hourly rate: $20-24/hour

• Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching
• Paid sick leave and/or other paid time off as provided by applicable law

How to Apply

If you are a motivated and experienced customer support professional looking for a temporary backfill opportunity, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your qualifications, experience, and interest in the position. We look forward to hearing from you! Apply Job! Apply for this job