Experienced Patient Advocate Representative – Work From Home Opportunity at blithequark
About blithequark
At blithequark, we're revolutionizing the way we approach patient care by providing a comprehensive and personalized experience for individuals with chronic conditions. Our innovative approach to at-home patient care is designed to make a meaningful difference in the lives of our patients and their loved ones. As a leading provider of patient-centric services, we're committed to delivering exceptional care and support to those who need it most.Join Our Team
We're seeking highly motivated and compassionate individuals to join our Patient Support Department as Patient Advocate Representatives. As a key member of our team, you'll play a vital role in delivering first-class customer service and ensuring the highest level of patient satisfaction. If you're an attentive listener, fast-thinker, and problem-solver with a passion for helping others, we encourage you to apply for this exciting opportunity.Responsibilities
As a Patient Advocate Representative, you'll be responsible for:- Obtaining and processing authorizations for reorders in a timely and accurate manner.
- Resolving patient issues and ensuring accurate reorder processing via phone, document processing, and medical record validation.
- Ensuring patients have all required medical documentation to permit billing of services as assigned.
- Maximizing patient base through retention efforts and cross-selling via phone.
- Handling inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.
- Auditing configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities.
- Maintaining a strong understanding of medical documentation, insurance requirements, and company procedures.
- Maintaining a high degree of confidentiality always due to access to sensitive information.
- Maintaining regular, predictable, consistent attendance and being flexible to meet the needs of the department.
Qualifications
To be successful in this role, you'll need:- A minimum high school diploma or GED equivalent.
- Customer service experience is preferred, but not required.
- Proficient computer literacy, including strong keyboarding and the ability to key data accurately while maintaining strong listening skills.
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
- Exceptional phone and email etiquette.
- Position may require evening and weekend availability.
Our Values
At blithequark, we're guided by three core values that shape our approach to patient care:Certainty
We understand that the lives of our patients depend on our ability to execute. We commit to doing this every day, using appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency.Compassion
We recognize the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. We ensure that the patient is the driving force behind business decisions, implementing service practices that meet the needs of both the patient and the organization.Advancement
We're constantly looking for ways to progress and become more innovative in all things we do. We encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals.Career Growth Opportunities
At blithequark, we're committed to helping our employees grow and develop their careers. As a Patient Advocate Representative, you'll have opportunities to:- Develop your skills and knowledge in patient advocacy, customer service, and medical documentation.
- Take on additional responsibilities and contribute to the growth and success of our team.
- Participate in training and development programs to enhance your skills and stay up-to-date with industry best practices.
Work Environment and Company Culture
As a remote worker, you'll have the flexibility to work from the comfort of your own home. Our team is collaborative, supportive, and passionate about delivering exceptional patient care. We value work-life balance and offer a range of benefits to support your physical and mental well-being.Compensation, Perks, and Benefits
As a Patient Advocate Representative at blithequark, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks, including:- Competitive hourly rate.
- Comprehensive health insurance, including medical, dental, and vision coverage.
- 401(k) retirement plan with company match.
- Flexible paid time off and holidays.
- Professional development opportunities and training programs.
- Access to our employee assistance program (EAP) for mental health and wellness support.