MRI Applications Support Associate/Manager - USA
About AIRS Medical AIRS Medical is a fast-growing healthcare technology company founded in 2018 and headquartered in Seoul, South Korea, with rapidly expanding U.S. operations. Built on the belief that technology should help prevent illness, not just treat it, AIRS Medical empowers people to live healthier, longer lives. Our flagship solution, SwiftMR, is an FDA-cleared, cloud-based AI software that accelerates MRI scans by up to 50% without compromising diagnostic quality. Trusted by more than 350 hospitals and imaging centers across the U.S., including Lumexa Imaging, Northwestern Medicine, and MedStar Health / Georgetown University, SwiftMR enhances imaging efficiency, patient comfort, and clinical workflow. AIRS Medical has been recognized with Frost & Sullivan’s Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenges (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI. As we continue expanding across the U.S. and globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency. Role Overview Join our US team as a MRI Applications Support Associate/Manager and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. As a critical member of our customer success team, you’ll combine MRI applications expertise with a customer-focused approach to ensure smooth installations, achieve radical scan time reduction without sacrificing image quality, and deliver a positive SwiftMR experience from setup to ongoing support. Roles & Responsibilities
- Carry out product installation at new customer sites involving MRI scan parameter optimization and network setups
- Train and assist customers to properly use SwiftMR for optimal compatibility based on the needs of customers
- Respond to and resolve customer inquiries regarding product usage and/or MR image quality
- Align with Sales on sales pipeline priorities and renewal strategies
- Align with Product Operations team based in Seoul HQ with new version training and rollout timelines, as well as escalating cases and feature requests from customers.
Qualifications
- BA/BS degree or equivalent experience
- 3 or more years of MRI technologist experience
- Understanding of DICOM communications
- Ability to investigate, analyze and breakdown complex situations (ex. issues regarding MR image quality)
- Strong verbal and written communication skills
- Creative, resourceful, detail-oriented and highly organized
- Passion for continuously learning new technology and being able to provide value to the customer
- Willingness to travel by up to 65%-70% of working hours
Preferred Experiences
- 3+ years of MRI application specialist experience
- Those with proven competencies may be promoted to an MRI Applications Support Manager job title upon final offer.
- PACS administrator experiences, with familiarity with latest technology as well as networks/servers
- Familiarity with working in a ‘start-up’ environment
- Experience working autonomously from a remote location
Work Conditions and Environment
- Work type: Full time
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work from home, with occasional business travel
- Collaborate with team members around the country and the world
♀️ Hiring Process
- Document Screening
- Competency-based interview
- Team Interview
- Culture-fit Interview
- Background Check
- Onboarding
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