Carilion Clinic – Hospital Call Center Operator- Hospital Lines (days)- remote work option available – Roanoke, VA
Job title: Hospital Call Center Operator- Hospital Lines (days)- remote work option available Company: Carilion Clinic Job description: Job Summary Remote Opportunity Within 2 Hours of Roanoke, Virginia. Be at your best with an organization that equips you to do so. Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader. Serves as a central link of communication between Carilion Clinic, patients, medical staff and the general public. Answers calls in a high call volume environment in a 24 x 7 department. Responds to information and messaging requests for eight hospitals and 1200 healthcare practitioners and their practices. The call center is critical point of communication serving our patients, our community and our staff. Excellent customer service is required. Makes appropriate decisions, reasoning, and problem solving to address messaging of providers related to patient care. Bilingual is a plus. Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.
Minimum Qualifications
Education: High school diploma or equivalent required. Associates Degree or continued administrative education preferred. Experience: Three years experience in a customer service or call center position, preferably in a healthcare. Other Minimum Qualifications: Must be customer driven. Minimum typing speed of 35 words per minute. Ability to work with diverse groups under stressful conditions. Ability to process a high volume of calls in information and technologically intensive environment. Effective multitasking is essential. Knowledge of medical terminology and Microsoft software applications preferred. Bilingual preferred. Our Values Below are our core values that we strive to embody and expect of all our team members: Collaboration: Working together with purpose to achieve shared goals. Commitment: Unwavering in our quest for exceptional quality and service. Compassion: Putting heart into everything we do. Courage: Doing what's right for our patients without question. Curiosity: Fostering creativity and innovation in our pursuit of excellence. Requisition Number: 117244 Employment Status: Full time Location: Park View Shift: Day Shift Details: Monday-Friday; 9:00 a.m. - 5:30 p.m. and EOW Recruiter: JASON A BISHOP Recruiter Phone: 540-983-4039 Recruiter Email: [email protected] For more information, contact the HR Service Center at 1-800-599-2537. This is Carilion Clinic ... An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us. Equal Opportunity Employer Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Carilion Clinic is a drug-free workplace. Carilion Total Rewards What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Comprehensive Medical, Dental, & Vision Benefits
- Flexible Work Arrangements/Schedules
- Remote Work Options
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Virgin Pulse
- Discounts on childcare
- Continued education and training
Find more about Carilion Clinic’s benefits by vising our Total Rewards Page. Equal Opportunity Employer Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Carilion Clinic is a drug-free workplace. Expected salary: Location: Roanoke, VA Apply for the job now! Apply tot his job Apply To this Job