Care Operations Manager (Remote Flexible - Austin,TX)

About Pair Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care-clinical, behavioral, and social-by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest care management providers in California and are expanding into Texas and other states to continue supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, we're not just delivering care-we're building the future of more equitable, community-driven healthcare. Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity Pair Team is hiring a full-time Care Operations Manager to lead and support a team of Community Health Workers (CHWs) and Nurses delivering high-touch, relationship-based care to Medicaid members with complex medical, behavioral, and social needs. This role plays a key part in ensuring quality and consistency across care delivery, driving member engagement, and coaching CHWs/RNs to succeed in a remote-first, field-integrated care model. The Care Operations Manager will provide day-to-day guidance, performance support, and strategic direction while helping optimize outreach, documentation, and field coordination efforts. This position primarily allows for remote work; however, it includes regular in-person visits in the community across Travis County (Austin, TX). Typically 1 or 2 days per week will include visiting patients in the community, at their homes and in various sites of care.

What You'll Do

• Directly manage and support a team of CHWs & RNs, providing regular 1:1 coaching and performance feedback
• Ensure high-quality care delivery and documentation across the team through ongoing review and coaching
• Monitor performance metrics (e.g., outreach, engagement, documentation) and intervene early to address gaps
• Serve as the first point of contact for escalations related to members, workflow, or field activity
• Support onboarding and training for new CHWs and contribute to SOP development and updates
• Foster a collaborative and mission-driven team culture that centers trust-building and member advocacy
• Collaborate with interdisciplinary teammates (e.g., RN Care Managers, Behavioral Health Care Managers) to ensure coordinated support
• Participate in team huddles, case reviews, and cross-functional meetings to improve care delivery and communication
• Participate in field-based member visits as needed to support team development and engagemen

What You'll Need

• Active CHW Certification in the state of Texas (preferred)
• Based in Travis County (Austin, TX) (required)
• Bilingual in English and Spanish (preferred)
• 2+ years of experience managing frontline or community-based teams, ideally in healthcare, public health, or social services
• 2+ years of experience as a community health worker or in a similar outreach or care coordination role
• Reliable access to a vehicle
• Reliable internet connection and access to a quiet, HIPAA-compliant workspace
• Strong communication skills and cultural competency when working with vulnerable populations
• Ability to work independently in a remote environment while staying aligned with a cross-functional care team
• Organized, detail-oriented, and comfortable using digital tools (e.g., EHRs, CRMs, video conferencing platforms)
• Valid driver's license and active auto insurance

Because We Value You

• Competitive base salary: $80,000
• Comprehensive health, vision & dental insurance
• 401k
• Monthly work-from-home expense stipend
• Flexible vacation policy with paid time off
• Opportunity for rapid career progression and personal growth
• Work from the comfort of your own home

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