Facility Management Operations Director

Facility Management Operations Manager — Estimating & Government Programs Patriot Holdings International Remote (U.S.) — Full Time

About Us

Patriot Holdings International is a Service-Disabled Veteran–Owned Small Business (SDVOSB) providing national facility management and construction services. We support multi-site commercial portfolios across the U.S. — retail, restaurants, storage, healthcare, and more. We’re also actively expanding into federal, state, and local government set-aside FM contracts and building the internal engine to support that growth. We’re hiring a Facility Management Operations Manager who can own both day-to-day FM operations and the estimating/cost-control brain. The Role You will:

• Run FM operations across a portfolio of commercial locations,
• Own and refine estimating, price discipline, and tech controls, and
• Help us build the operational backbone needed to compete for and execute government FM contracts as an SDVOSB.

What You’ll Do 1. FM Operations — Keep the Machine Moving

• Manage the full work order lifecycle: intake, triage, dispatch, scheduling, follow-up, and closeout for multiple trades and regions.
• Maintain visibility across priorities, aging tickets, and SLA exposure; nothing falls through the cracks without you knowing about it.
• Coordinate self-performing technicians and subcontractors, balancing workloads, travel, and regional coverage.
• Live inside client portals and CMMS platforms (ServiceChannel, Corrigo, Fexa, etc. — or similar), ensuring notes, photos, and documentation are tight.
• Serve as an operational point of contact for facility managers and client stakeholders — giving them proactive updates, not excuses.

Estimating, Cost Control & Vendor Discipline

• Turn vague work requests into clear scopes and defensible estimates — with contingencies where they actually belong.
• Build and maintain standard SOW templates and price guides (unit pricing, typical repairs, standard PMs) to reduce guesswork.
• Review and challenge vendor quotes, T&M tickets, and change orders to ensure labor, materials, and equipment are realistic and aligned with scope.
• Track estimate vs. actual on completed jobs; update pricing assumptions and vendor usage based on real results.
• Identify patterns where we’re losing money (scope creep, repeated call-backs, certain trades/regions) and recommend fixes — new vendors, new scopes, new standards.

Government / SDVOSB & Set-Aside Support

• Support leadership as we pursue government FM contracts, including:
• Helping translate real-world FM operations into clear, winnable scopes and estimates for bids/RFPs.
• Advising on staffing, coverage, and subcontractor strategies for government portfolios.
• Ensure operational processes and documentation (work orders, PMs, safety, reporting) align with government-level expectations for compliance and auditability.
• Bring a practical, no-BS view to how we can actually deliver what’s promised in contracts — on both commercial and government accounts.

Leadership, Process & Continuous Improvement

• Mentor coordinators, dispatchers, techs, and vendors on scope discipline, documentation, and cost awareness.
• Help design and refine SOPs, KPIs, and reports that show what’s really happening in the field.
• Work with leadership on capacity planning, resource allocation, and portfolio transitions (onboarding new clients, new geographies, or new contracts).

What You Bring Must-Haves

• 5 years in facility management, service operations, or construction management with responsibility for multi-site portfolios or high-volume work orders.
• Strong practical understanding of commercial trades (at least working knowledge of plumbing, HVAC/R, electrical, general maintenance).
• Direct experience with CMMS / FM platforms (ServiceChannel, Corrigo, Maximo, Fexa, Big Sky, SAP, or similar).
• Proven track record of reviewing and challenging vendor estimates, quotes, and change orders — not just approving whatever shows up.
• Comfort building or using price books, unit pricing, or standard SOW templates.
• Ability to operate in a fast-paced, entrepreneurial environment where processes are improving but not all “corporate-perfect” yet.
• Clear, direct communication style — you can talk to a technician, a GC, and a senior client contact in the same day and get things done with each.

Nice-to-Haves

• Experience with national accounts (retail, restaurants, storage, healthcare, etc.).
• Exposure to government facilities, public agencies, or set-aside contracts (SDVOSB, 8(a), HUBZone, etc.).
• Familiarity with RSMeans or similar estimating methodologies.
• Background in procurement, project controls, or cost engineering.
• Military or veteran background (not required, but very welcome).

Why Work with Patriot

• Work directly with a combat veteran CEO and a team that cares more about results than corporate theater.
• Help shape the playbook for a growing national FM & construction firm rather than inheriting a rigid machine.
• Influence both commercial and government sides of the business at the ground level.
• Competitive compensation with performance-based upside and a path toward senior operations or portfolio leadership as we grow.

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