Experienced Customer Service Specialist/Call Center Representative – Global Car Rental Experience

Are you passionate about delivering exceptional customer experiences and building long-lasting relationships? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join blithequark's dynamic team of customer service professionals as a Customer Service Specialist/Call Center Representative. At blithequark, we're committed to providing our customers with unparalleled service and support, and we're seeking a highly skilled and motivated individual to join our team. As a Customer Service Specialist/Call Center Representative, you'll be responsible for researching, resolving, and responding to customer inquiries and concerns related to their car rental experiences worldwide. You'll work closely with customers to understand their needs, provide accurate information, and negotiate mutually beneficial solutions that foster customer satisfaction and loyalty.

About blithequark

blithequark is a leading provider of car rental services, operating in over 180 locations worldwide. Our mission is to deliver exceptional customer experiences, provide innovative solutions, and build long-lasting relationships with our customers. We're proud to be a part of the blithequark team, and we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees.

Key Responsibilities

As a Customer Service Specialist/Call Center Representative, you'll be responsible for:

• Delivering outstanding customer service as a means to drive and build loyalty, improve retention, and achieve corporate best-in-service goals and objectives.
• Resolving customer inquiries and problems through effective interaction and negotiation.
• Providing accurate rental terms and conditions, including pre and post rental transactions, loyalty programs, and negotiation guidelines in accordance with company policy.
• Accurately entering required data into various company systems for tracking, reporting, and retention of customer records.
• Meeting specific metrics and goals in a performance-driven function, including high customer satisfaction scores, negotiating, and overcoming objections.
• Participating in special projects and conducting various other duties as may be required or assigned.

Supervisory Responsibilities

This position does not have formal supervision responsibilities.

What We're Looking For

We're seeking a highly skilled and motivated individual with a passion for delivering exceptional customer experiences. To be successful in this role, you'll need:

• Local residence within 50 miles of the Tulsa Contact Center Office, 4500 S 129th East Avenue, Tulsa, OK 74134.
• High School Diploma required; Associate's degree preferred.
• Three years of related job experience in a fast-paced customer service position.
• For work-from-home (WFH) roles, previous WFH experience is preferred.

Required Knowledge, Skills, and Abilities

* Excellent analytical and mathematical skills, attention to detail, and ability to work independently and in teams.

• Strong leadership, decision-making, and problem-solving skills.
• Strong analytical and organizational skills.
• Ability to handle complex customer issues while maintaining a positive attitude.
• Excellent verbal and written English communication skills and active listening.
• Active participation in virtual training sessions is required.
• Advance PC skills using MS Outlook, MS Office, and multiple internal systems for case management, reservations, etc.
• Ability to demonstrate strong initiative to exceed expectations.
• Regular and punctual attendance.
• WFH employees must maintain a non-disruptive, distraction-free, designated, safe, and ergonomically sound work environment where business information can be discussed and maintained in a confidential and secure manner.

Benefits

We offer a competitive salary, bonus potential, and comprehensive benefits, including:

• Medical, Prescription Plans, Dental, Vision, Flexible Spending Accounts, Basic and Voluntary Life and AD&D, PTO, and 401K Savings Plan with company match of 6%.
• The base salary for this position is $16.50 hourly. Factors that may affect starting pay within this range may include skills, education, experience, and other qualifications of the successful candidate.

How to Apply

If you're passionate about delivering exceptional customer experiences and building long-lasting relationships, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer – M/F/Veterans/Disabled. We're committed to creating a diverse and inclusive work environment that supports the growth and development of our employees. Apply for this job