Experienced Co-op, Customer Experience Insights and Prioritization Professional – Data-Driven Decision Making and Strategic Business Growth (Spring, 2025)

Welcome to blithequark: Unlocking the Power of Customer Experience

At blithequark, we are passionate about delivering exceptional customer experiences that set us apart in the industry. Our Customer Experience (CX) Insights & Prioritization organization is at the forefront of this mission, leveraging data-driven insights to inform strategic business decisions and drive growth. As a co-op in this team, you will have the opportunity to work closely with experienced professionals, gain hands-on experience in data analysis, and contribute to real-world projects that make a tangible impact on our customers.

About the Role: Co-op, Customer Experience Insights and Prioritization

The CX Insights & Prioritization organization is seeking highly motivated and data-curious individuals to join our team as co-ops. As a co-op, you will work on exciting projects, collaborate with cross-functional teams, and develop a deep understanding of our customers' needs and preferences. Your contributions will help shape our CX strategy, inform business decisions, and drive growth. This is an exceptional opportunity to launch your career in a dynamic and supportive environment, with opportunities for professional growth and development.

Key Responsibilities:

• Research, analyze, and interpret customer data to inform business decisions
• Measure KPI performance and its impact on customer satisfaction
• Develop new reports and dashboards, and enhance automation of manual processes
• Perform root-cause analysis of customer pain points and identify opportunities for improvement
• Collaborate with stakeholders to understand data needs and provide actionable insights
• Leverage and query cross-divisional data sources to answer business questions
• Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings
• Develop effective presentations to share findings and recommendations with leaders

What You Need to Succeed:

To be successful in this role, you should possess the following minimum qualifications:

• Currently pursuing a bachelor's degree with the flexibility to support a co-op role
• Proficiency in Microsoft Office tools (e.g., Excel, PowerPoint, Word)
• Experience or demonstrated interest in data analysis and coding, preferably SQL
• Ability to build strong working relationships with coworkers, partners, and company leadership
• Self-motivated, intellectually curious, and results-oriented, with the ability to meet deadlines and follow through
• Must be available for 3 alternating co-op terms
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What Will Give You a Competitive Edge:

The following preferred qualifications will give you a competitive edge in this role:

• Currently pursuing a bachelor's degree in Engineering, Computer Science, Data Science, Business/Management, Mathematics/Statistics, Economics, or a related quantitative field
• Some positions may require a minimum of 30 completed semester hours
• Experience performing statistical analysis and modeling (e.g., linear regression, segmentation, non-linear predictive regression, operations research, and/or machine learning)
• Experience with coding software (e.g., SQL, SAS, C, Python, VBA, R, etc.)
• Coursework in statistics, data science, computer science, operations research, marketing, etc.

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to the growth and development of our employees. As a co-op in the CX Insights & Prioritization organization, you will have access to:

• Mentorship and coaching from experienced professionals
• Opportunities for professional growth and development
• Training and development programs to enhance your skills and knowledge
• Cross-functional collaboration and networking opportunities
• A dynamic and supportive work environment that encourages innovation and creativity

Work Environment and Company Culture:

At blithequark, we pride ourselves on our collaborative and inclusive work environment. Our company culture is built on the values of:

• Customer-centricity: We put our customers at the heart of everything we do
• Innovation: We encourage creativity, experimentation, and innovation
• Collaboration: We work together as a team to achieve common goals
• Diversity and inclusion: We celebrate diversity and promote inclusion in all aspects of our business
• Integrity: We operate with integrity, transparency, and accountability

Compensation, Perks, and Benefits:

At blithequark, we offer a competitive compensation package, including:

• A competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Access to training and development programs
• A range of perks and benefits, including health insurance, retirement plans, and paid time off

Conclusion:

If you are a motivated and data-curious individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting co-op opportunity. As a co-op in the CX Insights & Prioritization organization at blithequark, you will have the opportunity to work on real-world projects, develop your skills and knowledge, and contribute to the growth and success of our business. Don't miss out on this opportunity to launch your career in a dynamic and supportive environment. Apply now to join our team and start your journey to success!