Temporary Remote Catastrophe (CAT) Customer Service Representative – Join blithequark's Dynamic Team

Are you a highly motivated and customer-focused individual looking for a temporary remote opportunity to make a difference in people's lives during times of need? Do you thrive in fast-paced environments and possess excellent communication skills? If so, we invite you to join blithequark's dynamic team as a Temporary Remote Catastrophe (CAT) Customer Service Representative.

About blithequark

blithequark is a leading inbound call center specializing in customer service and benefits compliance. With over 1,000 clients across various industries, we have established ourselves as a valued and growing resource in the market. Our commitment to excellence has earned us the prestigious Great Place to Work award twice, and we're proud to be a part of a team that prioritizes employee satisfaction and growth.

Temporary Remote CAT Customer Service Representative Role

As a Temporary Remote CAT Customer Service Representative, you will play a vital role in providing exceptional customer service and technical expertise to clients affected by catastrophes. You will be responsible for:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to clients-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries

Key Responsibilities:

* Respond to customer inquiries and resolve issues in a timely and professional manner

• Utilize account management systems to track and document customer interactions
• Collaborate with internal teams to ensure seamless communication and issue resolution
• Participate in ongoing training and development to enhance customer service skills and knowledge
• Meet or exceed performance metrics and productivity standards

Requirements:

* Must be 18 years of age or older

• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• The ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process

Computer and Network Requirements:

* Operating System: Windows 10, Windows 11, or Windows Home

• Not Supported: Chromebooks, macOS, Linux, etc.
• Network Requirements: + Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net) + Ethernet connection is not required, however strongly recommended + Must be on a private network, not allowed to work in public locations + No VPNs are allowed, as logins must happen in the US

Desired Characteristics:

* Highly motivated and production-driven individual

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in bolthires Office Suite and Windows operating systems
• Ability to adapt to changing priorities and deadlines

Benefits and Compensation:

* Job Type: Temporary/Seasonal

• Expected Hours: 2-40 hours per week
• Pay: $15 per hour
• Ability to work from home when convenient
• Opportunity for rehire during high-volume timeframes, including: + End of April – May (Hail Claims) + July – October (Hurricane Claims) + Christmas – New Year (high call volume Claims)

Why Join blithequark?

* Opportunity to work with a dynamic and growing company

• Chance to make a difference in people's lives during times of need
• Collaborative and supportive work environment
• Ongoing training and development opportunities
• Flexible work arrangements and remote work options
• Competitive compensation and benefits package

How to Apply:

If you're a motivated and customer-focused individual looking for a temporary remote opportunity, we encourage you to apply for this exciting role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job Apply tot his job Apply To this Job