Experienced Customer Service Representative - Inbound Phone Support & Hybrid Work Environment

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, team-based environment where no two days are the same? If so, we invite you to join arenaflex, a leading broad line distributor, as a Customer Service Representative in our Evansdale, IA location. As a key member of our customer experience team, you will play a vital role in building relationships with our customers, resolving their challenges, and driving business growth.

About arenaflex

arenaflex is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, "We Keep the World Working," by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. arenaflex also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

Our Culture

We're a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Our commitment to diversity, equity, and inclusion (DEI) is at the heart of everything we do. We're proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Job Summary

As a Customer Service Representative, you will be responsible for building customer relationships by responding to a high volume of inbound phone calls. You will work with customers and sales team members daily in a team-based environment, using a computer and multiple computer programs with periods of sitting up to 8 hours per day. You will resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management. You will also resolve pricing and invoicing discrepancies, apply credit, and implement return procedures.

Key Responsibilities

* Build customer relationships by responding to a high volume of inbound phone calls

• Work with customers and sales team members daily in a team-based environment
• Use a computer and multiple computer programs with periods of sitting up to 8 hours per day
• Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management
• Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures
• Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction

Shifts, Training & Work Environment

* Enjoy your weekends off! We are hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday

• Our 8-week onsite training academy will provide you with the knowledge and tools you need to best serve our customers
• You will be provided with equipment, including a laptop, dual monitors, keyboard, and accessories, on your first day
• After graduation (completion of 8-week training), team members meeting work from home requirements will enjoy a hybrid work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference)
• You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts

Benefits

* With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs

• Check out some of the rewards available to you with arenaflex:

+ Medical, dental, vision, and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs + 6 free sessions each year with a licensed therapist to support emotional wellbeing + Paid time off (PTO) and 6 company holidays per year + Access to up to 30% of your paycheck before payday to help with financial emergencies + Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents + 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required + Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools + Employee discounts and more!

Requirements

* High school diploma or equivalent

• At least 1 year of customer service experience
• Ability to commute to our facility from your home
• A secure workspace at home dedicated to job activity
• Proficiency in operating and navigating multiple PC-based programs at once
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds

What We Offer

* Competitive hourly rate of $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour

• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, vision, and life insurance coverage
• Paid time off (PTO) and 6 company holidays per year
• Access to up to 30% of your paycheck before payday to help with financial emergencies
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
• Employee discounts and more!

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job