Remote Part-Time Customer Experience Associate at arenaflex

Transforming the Customer Experience in the Fashion Industry

Join arenaflex, a pioneering fashion company that's revolutionizing the way we get dressed, as a Remote Part-Time Customer Experience Associate. As a key member of our Customer Experience team, you'll play a vital role in delivering exceptional service and creating lasting relationships with our customers. If you're passionate about fashion, customer service, and making a difference, we want to hear from you!

About arenaflex

arenaflex is transforming the fashion industry by pioneering the world's first Closet in the Cloud. Founded in 2009, we've disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable, and financially-savvy way to feel their best every day. Our mission is to democratize fashion and make it accessible to everyone. We're a company that's passionate about innovation, customer experience, and making a positive impact on the world.

About the Team

Our Customer Experience team is the heart of our business, and we're looking for talented individuals who share our passion for delivering exceptional service and creating lasting relationships with our customers. As a Remote Part-Time Customer Experience Associate, you'll be working on a great team with supportive team leaders who are dedicated to helping you succeed.

About the Job

As a Remote Part-Time Customer Experience Associate, you'll be responsible for ensuring that all of our customers have the Cinderella Experience that has personified the arenaflex brand. This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers. You'll be working on a part-time schedule, approximately 20 hours/week, with the flexibility to adjust your hours based on our business needs.

Key Responsibilities:

* Deliver exceptional service and develop lasting relationships with customers via arenaflex channels for communication - live chat, phone, SMS, and email.

• Serve as a proud brand ambassador of arenaflex, constantly championing our core values to democratize fashion.
• Maintain knowledge of all arenaflex products, including fit, styles, and inventory.
• Assist customers in finding styles that meet their individual style and event needs.
• Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions.
• Deliver personalized service while meeting quality and productivity goals.
• Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.
• Contribute to an empathetic, positive, and energetic team culture.

Essential Qualifications:

* At least 2 years of experience working in a customer-focused environment.

• Strong problem-solving skills and ability to think quickly in a fast-paced environment.
• Ability to rebound quickly and handle difficult customer issues with a positive attitude.
• Multitasking skills, with the ability to assist multiple customers at once while maintaining exceptional service.
• Strong communication skills, with the ability to listen well and understand the needs of our customers and our business.
• Strong integrity, with a commitment to upholding company values and policies.
• Ability to work efficiently and hold yourself accountable to productivity metrics.
• Dedicated to providing a Cinderella Experience during each customer interaction.
• Empathetic and able to see situations from the customer's perspective.

Preferred Qualifications:

* Technical aptitude and problem-solving skills.

• Computer proficiency in G Suite, Google Chrome Browser, Slack, Zoom, and other relevant tools.
• High-speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection (arenaflex will provide laptop and headset).

What We Offer:

* Competitive hourly rate, varying by work location.

• Opportunity to work with a pioneering fashion company that's making a positive impact on the world.
• Flexible part-time schedule, approximately 20 hours/week.
• Comprehensive training program to ensure your success in the role.
• Opportunity to work with a talented and supportive team.
• Equal opportunity employer, committed to diversity and inclusion.

Work Environment and Company Culture:

* Remote work environment, with the flexibility to work from home.

• Collaborative and supportive team culture, with regular check-ins and feedback.
• Opportunity to work with a company that's passionate about innovation, customer experience, and making a positive impact on the world.

How to Apply:

If you're passionate about fashion, customer service, and making a difference, we want to hear from you! Please submit your application below, and we'll be in touch to discuss the next steps. Apply Job!

Note:

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law. By submitting your application, you agree that you have read and acknowledge arenaflex's Candidate Privacy Policy, found here. Apply for this job