Experienced Remote Medical Customer Service Specialist – Patient Advocacy and Support
At arenaflex, we're on a mission to revolutionize the way we deliver patient care and support. As a Remote Medical Customer Service Specialist, you'll be at the forefront of this movement, working closely with patients, healthcare professionals, and our dedicated team to provide exceptional service and support. If you're a creative problem-solver with a passion for patient advocacy, we want to hear from you.
Rewards for Doing Work That Matters
At arenaflex, we believe that our team members are the backbone of our organization. That's why we offer a comprehensive compensation and benefits package that rewards your hard work and dedication. Here are just a few of the perks you can expect:
* Starting pay: $15.50/hr-$18.00/hr
* Cash bonuses (based on facility performance) up to $750.00 per quarter
* Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
* Paid vacation days
* Paid sick leave
* 6 paid holidays plus two personal holidays
* Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
* Promotional opportunities
* An employee-friendly environment focused on patient satisfaction
Essential Duties
As a Remote Medical Customer Service Specialist, you'll be responsible for:
* Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues; or escalating to the next level using sound judgment
* Using a computer to navigate screens to notate and effectuate a positive patient experience
* Perform administrative duties by managing email, completing assignments, and other duties
* Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies
Job Requirements
To be successful in this role, you'll need:
* Be at least 18 years old with a high school diploma or GED
* Demonstrated ability to navigate a computer
* Demonstrated ability to be detail-oriented, analytical, and be a creative problem solver
* Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
* Ability to type at least 30 words per minute
* Must have reliable, consistent transportation
* Ability to pass a background check and a drug screen
Wow Factors
While not required, previous experience in a medical office setting, including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience, is a definite plus. Additionally, billing or other revenue cycle certifications can give you a competitive edge in this role.
Training and Onboarding
As a Remote Medical Customer Service Specialist, you'll undergo a comprehensive training program that will equip you with the skills and knowledge you need to succeed in this role. Our training program includes:
* Three weeks of intensive training, Monday-Friday from 8:00am - 4:30pm (CST time zone)
* Ongoing support and coaching from our experienced team members
* Regular feedback and evaluation to ensure you're meeting your performance goals
Work Environment and Company Culture
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. Our team members are passionate about patient advocacy and are dedicated to delivering exceptional service and support. We believe in:
* Empowering our team members to make a difference in the lives of our patients
* Fostering a culture of collaboration, innovation, and continuous improvement
* Providing ongoing training and development opportunities to help our team members grow and succeed
How to Apply
If you're a creative problem-solver with a passion for patient advocacy, we want to hear from you. Apply now to join our team as a Remote Medical Customer Service Specialist and be part of a dynamic and supportive team that's making a difference in the lives of our patients.