Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex

Job Summary:

Join arenaflex, a leading retail pharmacy and healthcare company, as an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh). As a key member of our team, you will be responsible for providing exceptional customer service, handling high-volume client requests, and performing data entry tasks with accuracy and efficiency. If you have a passion for delivering outstanding customer experiences and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a proud member of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Alliance, Inc. (Nasdaq: WBA), a global healthcare, pharmacy, and retail leader with a rich legacy of prioritizing communities. Our mission is to make healthier lives through better healthcare. With over 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is committed to being a local healthcare destination serving nearly 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for the country's medically underserved populations.

Job Responsibilities:

As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex, you will be responsible for:

• Utilizing arenaflex's solution information entry techniques and rules processes new patient enrollment by entering information into the proper system.
• Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
• Investigating to acquire missing medication data, and deciphering clinical abbreviations (SIG codes).
• Settling all data entry related to special cases.
• Handling correspondence to patients (inbound calls, chats, messages) and resolving outbound calls to prescribers and patients as necessary.
• Settling Outside Exceptions by inspecting, gathering data, making revisions, and resubmitting for processing according to individual plan requirements.
• Settling phone calls to guarantors and others to obtain data, gain abrogate endorsement, or otherwise settle the Outside Exceptions.
• Providing support to Pharmacists, both those in the office and those in other areas.
• Identifying and reporting issues to senior-level staff as necessary.

Essential Qualifications:

* High school diploma or equivalent.

• Basic level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online).
• Essential web search skills to include opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).

Preferred Qualifications:

* At least one year of pharmacy professional experience in a retail or call center environment.

• At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
• Familiarity with Spanish and English.

What We Offer:

* Competitive hourly rate of $27-$35 per hour.

• Opportunity to work in a dynamic and supportive team environment.
• Comprehensive training and development programs to enhance your skills and knowledge.
• Flexible work arrangements, including remote work options.
• Opportunities for career growth and advancement.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.
• Access to exclusive discounts and perks.

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job