[Remote] Consumer Experience Strategist (Remote)

Note: The job is a remote job and is open to candidates in USA. Businessolver is a company that delivers market-changing benefits technology and services. As a Consumer Experience Strategist, you'll be responsible for improving the overall consumer experience by implementing best practices and educating clients on optimizing Businessolver's technologies.

Responsibilities

• Approach all work with a focus on fulfilling Businessolver's mission, vision, values, and organizational goals while fostering a positive team environment and an improved consumer experience
• Understand and continuously develop best practices as outlined by the broader Consumer Experience team, be consultative with clients and client teams and influence their adoption of best practices
• Collaborate with other Consumer Experience and User Experience team members to develop best practices for Businessolver technologies such as IVR, Sofia, Verification Services, and portal layouts
• Perform audits of Benefitsolver configurations to identify opportunities to adopt and implement best practices that result in an optimized member experience
• Be a subject matter expert in 1-3 Businessolver products (including but not limited to Member Services, MS Support Tools, Verification Services, Portal Design, Activation Paths, Claims Based Personalization, MyChoice Find a Provider, Custom Communications). In a consultative role, collaborate with onboarding or client team to educate clients about these products and how to configure them to optimize the member experience. When applicable, coordinate with other internal teams to ensure appropriate support and training are planned
• Leveraging project management software, monitor and complete tasks as assigned related to client projects by the assigned due date
• Pull basic reporting, organize data, and interpret based on pre-determined guidance
• Contribute toward the development of processes, SOPs, and best practices for consumer experience optimization. Identify opportunities to improve or enhance product functionality to improve team processes and consumer experiences
• Support the creation of content and presentations used to communicate to diverse audiences (teammates, internal stakeholders, clients). Deliver prepared presentations in areas of expertise
• Identify and resolve project issues and escalate as necessary to help manage project risks. Manage activities, progress, and deadlines across multiple projects using outlined SOPs and project management software
• Create and maintain positive relationships with client partners to ensure retention and growth of supported products
• Complies with all policies and standards

Skills

• Ability to work productively in a fully remote environment
• Bachelor's degree in a relevant field
• 1-3 years of experience consulting with customers in a related field
• Competent with development and delivery of presentations and comfortable presenting to diverse audiences
• Competent with Microsoft Excel, data organization, and interpretation
• Proven ability to work independently, be a self-starter, and requires little direction to accomplish a goal
• Strong organizational and time management skills with the ability to recognize project risks and competing priorities
• Excellent verbal and written communication and collaboration skills and a sense of urgency and accountability to address stakeholder concerns
• Professional demeanor, ability to build trusting relationships and create a sense of urgency to accomplish results
• Highly proficient in Microsoft Office products
• Experience in communications and/or custom communications, technology, web design, call centers, or in benefits or human resources industry is a plus

Benefits

• You will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

Company Overview