[Remote] Client Support Specialist- Salon and Spa space

Note: The job is a remote job and is open to candidates in USA. Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ, providing innovative management software for the beauty and wellness industry. The Client Support Specialist role involves assisting clients with inquiries, troubleshooting issues, and providing training to ensure their success with the company's software.

Responsibilities

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions
• Support and training are provided to clients via phone, email, and live chat
• We embrace active listening skills to understand and advocate for our customer’s needs
• You will document the issue in Salesforce and offering a resolution, so our clients are successful
• You will stay up to date on Meevo product knowledge and internal business processes
• You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios

Skills

• Bachelor's degree or Associates Degree with 2 years of experience
• Ability to type greater than 35 wpm
• Reliable Internet Service Provider
• Excellent communication skills
• Passion for technology and helping people
• Strong verbal and written communication skills
• Excellent communication skills with the ability to build quick rapport
• A people person. Must be able to control a conversation and be personable
• Enjoy working directly with customers in a fast-paced environment
• Logical, analytical, and problem-solving skills
• Ability to learn new software/ hardware and adapt to changes in technology
• A self-starter that can work independently and as a team member
• Ability to multi-task
• Has great time management skills
• Salesforce exp a plus!
• Beauty Industry Knowledge a plus

Benefits

• Paid Time Off (PTO) and Holidays
• Medical, Dental, and Vision Benefits
• Life Insurance
• Long-Term and Short-Term Disability Insurance
• 401(k) Retirement Plan
• Learning & Development Opportunities

Company Overview