Business Analyst
ASCD is a nonprofit organization focused on educational leadership and support. The Business Analyst serves as a key contributor supporting the bridge between business stakeholders and technical teams within the Tech & Digital Strategy department, focusing on business analysis fundamentals and project support activities.
Responsibilities
- Assist in eliciting requirements using interviews, document analysis, surveys, business process descriptions, use cases, and requirements workshops
- Document and maintain business requirements in a clear, organized manner
- Support requirements validation and verification activities
- Help prioritize requirements based on business value under senior BA guidance
- Prepare and maintain system documentation and specifications following established methodologies
- Support the implementation of Salesforce/Fonteva solutions that meet business requirements
- Assist with developing project plans, including testing, training, communication, and deployment activities
- Help track project deadlines, schedules, and deliverables
- Support change management activities and document scope changes
- Participate in user acceptance testing design and execution
- Assist in demonstrating solution functionality to business stakeholders
- Support end-user acceptance testing activities
- Under supervision, learn system configuration capabilities and complete basic configurations
- Document test cases and testing outcomes
- Create business process documents and workflow/system diagrams
- Communicate with business units to understand their processes and requirements
- Identify opportunities for process improvement
- Support the development of standard operating procedures (SOPs)
- Perform basic data analysis using SQL and other tools
- Document issues and support resolution efforts
- Assist in developing contingency plans
- Research and present solutions to business challenges
- Work closely with the Senior Business Analyst to learn advanced techniques
- Collaborate effectively with cross-functional teams
- Build relationships with business stakeholders across the organization
- Participate in team knowledge sharing and continuous improvement activities
Skills
- Basic understanding of business systems and how they support organizational processes
- Familiarity with CRM concepts or willingness to learn quickly
- Understanding of project management fundamentals
- Knowledge of or interest in learning Agile methodologies
- Strong analytical thinking and problem-solving skills
- Excellent written and verbal communication skills
- Ability to translate business needs into clear documentation
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Visio or similar diagramming tools (LucidChart)
- Basic SQL skills or willingness to learn
- Strong attention to detail and accuracy
- Ability to manage multiple tasks and priorities
- Comfortable learning new technologies and systems
- Collaborative team player with the ability to also work independently
- Professional demeanor when interacting with stakeholders at all levels
- Bachelor's degree in business, information systems, or related field with 0-2 years relevant work experience; or equivalent combination of education and experience
- Some exposure to business systems, CRM platforms, or project coordination (internships, coursework, or professional experience acceptable)
- Demonstrated interest in business analysis, systems implementation, or related fields
- Willingness to pursue Salesforce certifications within 6-12 months of hire
- Exposure to Salesforce or similar CRM platforms (1 year of working experience in the field or previous internship, or coursework in business analysis or information systems)
- Experience with data analysis or SQL
- Familiarity or demonstrated passion with the educational nonprofit sector
Company Overview