[Remote] B2B Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Stanley Black & Decker, Inc. is a global leader in tools and outdoor equipment. The B2B Customer Service Representative will handle customer inquiries, support sales order maintenance, and resolve problems while ensuring customer satisfaction and maintaining communication flow.

Responsibilities

• Effectively and professionally oversee all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting and consistently hitting Stanley Black & Decker’s Key Performance Indicator’s (KPIs)
• Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations
• Consistently improve and manage customer communication flow on promotions and product information
• Update, maintain, and analyze customer account profiles
• Maintain working knowledge of all company products, services, and promotions

Skills

• Proficient in Microsoft Office
• Interpreting KPI's
• Patience and a Positive Attitude
• Willingness to learn and take initiative
• Requires High School Diploma or its equivalent
• SAP & Salesforce preferred
• 0 to 1+ years' worth of experience within customer service; call center environment preferred

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Paid Time Off, including paid vacation, holidays & personal days.

Company Overview

Company H1B Sponsorship