Customer Service Specialist | GumGum | $23 &#82...

Worldwide Salaried Open

We are currently seeking a ful-time / part-time customer service representative to play a crucial role in supporting excellent customer service, customer retention, and acquiring new customers. As a customer service representative, you will be the main point of contact for our customers, handling various inbound and outbound calls including new sales, and service-related calls, and performing administrative functions. Your primary goal will be to ensure the highest level of customer service, quality, efficiency, and accuracy in all aspects of your work.

Responsibilities

Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities

Maintain an in-depth knowledge of products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service

Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers

Provide high levels of customer account management by properly setting up and maintaining account information and data

Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities

Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing

Requirements

Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports

Ability to multi-task and prioritize assignments in a team environment

Excellent verbal and written communication skills

High school diploma or equivalent

Bilingual is preferred but not required

Benefits:* Flexibility* Remote work environment* Skill Development* Diverse Opportunities

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Customer Service Specialist | GumGum | $23 &#82...

Responsibilities

Requirements

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