Experienced Customer Care Representative – Temporary to Permanent Opportunity with arenaflex
At arenaflex, we're on a mission to make the world more transparent with data. As a leading people search engine, we empower over 18 million monthly visitors to reconnect with friends, reunite with families, and protect against fraud. Our 12 billion records and 250 million unique profiles also help business professionals locate people and assets, research criminal investigation subjects, and more. Founded in 2006, we've grown to a remote-first company of nearly 150 dedicated employees with an average tenure of 5.3 years. Our commitment to innovation, collaboration, and quality has earned us recognition as a "Best Company" for 2023 by Comparably for Women, Compensation, Happiest Employees, Company Perks & Benefits, and Work-Life Balance, as well as "Best CEO" for co-founder Harrison Tang.
About this Opportunity
We're seeking a versatile and dedicated Customer Care Representative to join our team on a temporary to possible permanent basis. As a key member of our Customer Care Department, you'll be responsible for providing exceptional support to our customers via phone, chat, and email. This role demands a high level of flexibility, adaptability, and a passion for delivering outstanding customer experiences.
Key Responsibilities:
* Accurately, quickly, and efficiently handle customer contacts via phone (for billing and retention, technical troubleshooting, content questions, etc.)
- Translate technological jargon in a way that users like your parents or grandparents could easily understand
- Take key user feedback, and quickly and concisely pass it to the appropriate department (so we can keep improving the user experience)
- Collaborate with our team to resolve customer issues and provide solutions-oriented support
- Participate in ongoing training and development to enhance your skills and knowledge
Essential Qualifications:
* Strong communication - both verbal and written
- Flexibility and ability to work anytime within our Customer Care Department Hours: currently 7 am - 6 pm Pacific (7 days/week)
- Goal-driven and outcome-oriented in prior work experiences
- Solutions-oriented when working with remote customers
- Curious about technology and a quick study
- Strong typing skills - at least 50 wpm or more
Preferred Qualifications:
* Prior experience with Zendesk
- A four-year college degree or work experience equivalent
Working at arenaflex
Our mission is to advance transparency, and to achieve that goal, we rally around six core values: listening with empathy, understanding the why, clarifying with data, innovating to learn, collaborating to achieve, and insisting on quality. As a remote-first company, we're able to hire team members residing in the following US states: AZ, CA, FL, GA, NV, or TX.
Benefits and Perks:
* Competitive compensation package
- Comprehensive benefits, including medical, dental, and vision insurance
- Generous paid time off and holidays
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Career Growth Opportunities:
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Care Representative, you'll have the opportunity to develop your skills and knowledge in areas such as:
- Customer experience and support
- Technical troubleshooting and problem-solving
- Communication and interpersonal skills
- Leadership and team management
Work Environment and Company Culture:
Our remote-first company culture is built on collaboration, innovation, and quality. We're committed to creating a work environment that's inclusive, diverse, and supportive of all employees. Our team members enjoy a flexible and autonomous work arrangement, with regular check-ins and feedback to ensure success.
Compensation, Perks, and Benefits:
arenaflex offers a competitive compensation package, comprehensive benefits, and generous paid time off and holidays. We're committed to investing in our employees' growth and development, and we offer opportunities for professional growth and development.
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this temporary to possible permanent opportunity with arenaflex. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.
Equal Opportunity Employer:
arenaflex is an equal-opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. arenaflex fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best products, and be relevant in a rapidly changing world.
Note:
You must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of one's employment visa at this time. Recruiters or staffing agencies: arenaflex is not obligated to compensate any external recruiter or search firm who presents a candidate or their resume or profile to a arenaflex employee without 1) a current, fully executed agreement on file, and 2) being assigned to the open position (as a search) via our applicant tracking solution.
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