Operations Associate - Commercial Loan Servicer
Capital One is a financial services company looking for an Operations Associate to join their Commercial Loan Servicing Operations Team. The role involves supporting syndicate participant loans, handling day-to-day loan activities, and performing complex monetary transactions while ensuring high levels of customer service.
Responsibilities
- Perform high volume, complex monetary and non-monetary transactions on Commercial Loans ensuring service levels are met in terms of timeliness, accuracy, quality and customer service
- Ability to work both independently and collaboratively through projects and day to day functions
- Utilize lessons learned and previous experience to perform complex research and adjustments to loan system data
- Facilitates teamwork and continuity
- Solid knowledge required for the role and pursues new knowledge proactively
- Positively accepts change and engages productively with team and relevant stakeholders
- Communicate with lines of business partners and other managers regarding loan transactions and exceptions
- Manage a portfolio of active credit facilities as the Loan Operations Servicer for a variety of Bilateral loans for the Commercial Corporate Banking line of business
- Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations
- Communicate directly with Customers for all loan related requests (ie. resolving and expediting inquiries, discrepancies, and other special requests)
- Strong written and verbal communication skills are required on a daily basis to maintain and provide customers with a consistent high level of service
- Coordinate loan trading activity, including settlement coordination, obtaining required consents, and updating/maintaining the loan register
- Work closely with respective business units and other internal partners to align needs and provide support as needed
- Manage all exception and maintenance reporting for cash breaks analysis, reconciliations of interest, fees etc
- Complete comprehensive testing of system enhancements
- Review of, and extraction from, legal documents for compliance, interpretation and operational viability and support
- Develop, design, and implement inter-departmental controls and risk reducing processes with the primary goal of maintaining accurate books and records
- Prepare and submit periodic (daily and above) departmental and team reports and metrics
- Establish and maintain Customer Satisfaction as the singular priority
- Manage multiple workflow tools including Gmail, Salesforce, Customer Hotline
Skills
- High School Diploma, GED or equivalent certification
- At least 1 year of experience in Banking Operations
- At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
- Bachelor's Degree or military experience
- 2+ years of systems experience in ACBS
- 2+ years of systems experience in Salesforce
- 2+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
- 2+ years of Bilateral Loan Closing or Bilateral Loan Servicing experience
- 2+ years of experience in Commercial Banking Operations
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company Overview