Experienced Property and Casualty Licensed Customer Service Representative - Remote Insurance Specialist for Dynamic and Growing arenaflex Team
Welcome to arenaflex: A Leader in the Insurance Industry
arenaflex is not your average insurance agency. With a presence in over 40 states and a team that spans the country, we've established ourselves as a force to be reckoned with in the insurance world. Over the past decade, we've experienced remarkable growth, doubling our team in just the last 18 months. As part of a family of related businesses, our employees enjoy unparalleled career development opportunities, both within arenaflex and across our brands.
Our Culture: Built on Excellence, Respect, Innovation, and Open Communication
Job Overview: Customer Service Representative - P&C Licensed
Key Responsibilities:
- Answer inbound calls from existing customers in a fast-paced call center-like environment, utilizing multiple programs and systems simultaneously to resolve their needs quickly and efficiently.
- Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.
- Answer questions related to coverages, billing, and policy history, providing clear and concise information to our customers.
- Use a proactive approach to identify and assess customers' needs, offering our services to ensure each customer is placed best for their needs and creating opportunities for our in-house consultants to upsell, cross-sell, re-shop, and rewrite policies.
- Resolve customer issues, process payments, answer questions, and process endorsements in a timely and professional manner.
- Maintain an in-depth understanding of the software, products, and processes used by the organization, staying up-to-date with the latest developments and updates.
- Maintain high call quality (QA) score, process adherence, and productivity metrics, consistently meeting or exceeding performance targets.
- Perform all other duties as assigned, demonstrating flexibility and a willingness to adapt to changing circumstances.
Essential Qualifications:
- Resident state P&C license required, with a strong understanding of insurance principles and practices.
- Strong attention to detail and accuracy when collecting and entering data, with a focus on quality and precision.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Outstanding verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and other stakeholders.
- Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred, with a proven track record of success in a similar role.
- Experience working in a high-volume and fast-paced call center environment, with the ability to thrive in a dynamic and rapidly changing setting.
- Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously, with a strong focus on technology and innovation.
- Strong, reliable internet connection, with a dedicated workspace that meets our technical requirements.
- Proactive in one's own development, welcoming coaching and feedback as opportunities to improve and grow.
- High energy and enjoys working in a combined team/goal-oriented environment, with a strong focus on collaboration and teamwork.
Preferred Qualifications:
- Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus, with a strong understanding of specialized insurance products and services.
- Bilingual (English/Spanish) skills are highly desired, with the ability to communicate effectively with customers who speak multiple languages.
What You Can Expect from arenaflex:
- A paid training period, either on-site or from home, to ensure you have the knowledge and skills you need to excel in your role.
- A competitive starting salary range of $41,600.00-$43,680.00, depending on experience, plus a monthly incentive target of $500.
- A comprehensive benefits package, including dental, health, and vision insurance, 401(k), paid holidays, and paid time off.
- Ongoing professional training and development opportunities, including access to our online learning system, Litmos.
- The ability to work remotely, without the need for relocation, with a flexible and supportive work environment that allows you to thrive.
- A dynamic and growing company with a strong focus on innovation and excellence, where you can make a real difference and contribute to our success.