Experienced Customer Service Representative – Member Solutions Advocate at arenaflex

At arenaflex, we pride ourselves on delivering exceptional member service and fostering a culture of collaboration, innovation, and growth. As a key member of our Member Solutions Center team, you will play a vital role in providing top-notch support to our valued members, helping them navigate our products and services with ease.

About arenaflex

arenaflex is a leading financial institution dedicated to empowering our members to achieve their financial goals. With a strong commitment to member service, we strive to create a positive and supportive work environment that encourages our employees to grow and thrive. Our 8 branch locations and 11 back-office departments offer a wealth of opportunities for career advancement and professional development.

A Day in the Life of a Member Solutions Advocate

As a Member Solutions Advocate at arenaflex, you will be based at our Rockland headquarters, where you will work closely with our members to address their various needs and concerns. Whether it's assisting with loan payments, providing balance inquiries, or helping members open new accounts, you will be the face of arenaflex, delivering exceptional service and building strong relationships with our valued members. Our fast-paced environment requires flexibility, adaptability, and a willingness to pivot seamlessly from one transaction to another. At arenaflex, we invest in our employees' success, providing comprehensive on-the-job training and an introductory period for feedback and coaching.

Key Responsibilities:

* Provide exceptional member service via telephone, addressing a wide range of needs and concerns

• Assist members with loan payments, balance inquiries, and account openings
• Help members navigate our website, online banking, and bill pay features
• Collaborate with colleagues to resolve complex member issues
• Stay up-to-date on arenaflex products and services, providing accurate and timely information to members
• Maintain accurate records and documentation, ensuring compliance with regulatory requirements

Skills & Requirements:

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• Excellent communication and interpersonal skills, with the ability to interact effectively with members and staff at all levels
• Knowledge of Credit Union products and services a plus; Microsoft Word and Excel experience also beneficial
• Strong attention to detail and accuracy, with the ability to navigate our mobile app and website
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines

Work Schedule and Benefits:

* Full-time schedule with 40 hours per week, including extended hours on Thursday and Friday, and a short schedule every other Saturday

• Hybrid remote work arrangement, with the potential to transition to full remote work after the introductory period and training
• Comprehensive benefits package, including:

+ Blue Cross Blue Shield medical benefits + Dental insurance + 401k with company match and profit sharing potential + Flexible health and dependent care savings plans + Life, AD&D, and LTD insurance + Generous Paid Time Off (PTO) for relaxation and personal growth + Tuition reimbursement program for career and personal development

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to employee growth and development, offering a range of training programs and resources to support your career advancement

• Opportunities for professional development and advancement within the organization
• Collaborative and supportive work environment, with a focus on teamwork and mutual respect

Work Environment and Company Culture:

* arenaflex is a dynamic and inclusive workplace, valuing diversity, equity, and inclusion

• Collaborative and supportive team environment, with a focus on teamwork and mutual respect
• Opportunities for socialization and community involvement, including volunteer programs and team-building activities

Compensation, Perks, and Benefits:

* Competitive salary and benefits package

• Generous Paid Time Off (PTO) for relaxation and personal growth
• Comprehensive training and development programs
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to submit your application, including your resume and a brief cover letter outlining your qualifications and experience. Our Human Resources team will review your application and contact you to schedule an initial telephone/video interview. If you are selected to move forward, you will participate in an in-person interview with the hiring manager, followed by a final round of references, credit, and background checks.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Apply Now:

Don't miss this opportunity to join our dynamic team and make a meaningful impact on the lives of our valued members. Apply now by visiting our website at [arenaflex website]. Apply for this job