Customer Support Representative

7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. As a Customer Support Representative, you will be the first point of contact for customers, providing personalized support and helping them unlock the full value of the platform to ensure their satisfaction and retention.

Responsibilities

• Act as the first point of contact with 7shifts customers via chat, email, and phone channels to effectively troubleshoot and problem-solve concerns
• Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
• Identify new ways customers can benefit from the product, understand their business challenges, and find creative solutions to their problems
• Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
• Collaborate closely with the Support team by actively participating in team meetings and discussions

Skills

• 1-2 years of experience in a technical customer support role (or similar)
• Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key
• Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
• A resourceful and resilient approach to problem-solving, using available tools and keen attention to detail to find the best solutions
• The ability to learn quickly and stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
• Curiosity to learn and tackle new challenges, with a commitment to owning customer interactions—ensuring thorough investigation, effective troubleshooting, clear communication, and proactive education for both customers and internal teams
• The ability to understand the customers' perspective and address their needs with empathy and efficiency
• Experience working in the Support function of a SaaS company
• Experience supporting a US Payroll software
• Experience working in the restaurant industry
• Fluency in Spanish or French

Benefits

• Health and dental
• Lifestyle spending accounts
• Parental leave program built with flexibility in mind
• Flexible vacation policy
• Latest Apple tech
• Home office setup
• 7shifts swag

Company Overview