Dealer Success Manager
Capital One is a financial services company, and they are seeking a Dealer Success Manager to act as a Strategic Consultant and Customer-Centric Partner to auto dealers. This role involves collaborating with sales teams, driving customer adoption and retention for the Navigator Platform, and providing expertise in sales processes and product troubleshooting.
Responsibilities
- Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals
- Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:
- Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process
- Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization
- Product and Process troubleshooting, specifically relating to Navigator Platform
- Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle
Skills
- High School diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience in Relationship management
- Bachelors Degree
- 2+ years of experience in Process Management
- 2+ years of experience in Relationship management
Benefits
- Performance based incentive compensation
- Comprehensive, competitive, and inclusive set of health, financial and other benefits
Company Overview