Experienced Customer Service Representative II - Remote Opportunity at arenaflex
At arenaflex, we're passionate about delivering exceptional managed staffing and talent consulting services to our clients. As a leading staffing solutions organization, we're committed to fostering a diverse and inclusive workforce that reflects the communities we serve. We're now seeking an experienced Customer Service Representative II to join our remote team, providing world-class support to our clients and their providers.
About arenaflex
arenaflex is a dynamic and innovative organization dedicated to empowering our clients with tailored staffing solutions. Our team of experts is driven by a shared passion for delivering exceptional results and building long-lasting relationships with our clients and partners. As a remote employee, you'll be part of a collaborative and supportive team that values flexibility, innovation, and customer satisfaction.
Job Summary
As a Customer Service Representative II at arenaflex, you'll play a critical role in providing exceptional support to our clients and their providers. You'll be responsible for responding to inbound calls and voicemails, resolving inquiries, and ensuring seamless communication with our clients and their teams. If you're a customer-focused professional with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Respond to inbound calls and voicemails on the provider relations line, addressing a range of inquiries, including: + Application status for provider enrollment + Assistance applying for a Medicaid provider number + Compliance reviews
- Commit to delivering exceptional customer service, ensuring that every interaction meets our high standards
- Create accurate call logs in our system, summarizing contact details with providers and applicants
- Support team and business goals for enrollment support and customer service
- Assist with other tasks as needed, including document uploads
- Collaborate with our team to resolve complex issues and provide innovative solutions
Required Skills
* Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
- Proficiency in MS Word, Excel, Outlook, and internet skills
- Ability to exercise independent judgment, based on policy and procedure
- Attention to detail and accuracy, with a focus on meeting deadlines and adhering to established standards
- Strong problem-solving skills, with the ability to think critically and creatively
Qualifications
* 2 years of customer service experience, with a proven track record of delivering exceptional results
- Bachelor's degree and 2 years paid experience or 36 months and a minimum of two years paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities
- One year of the experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training
- One year of the experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations
Working Conditions
* Remote work arrangement, requiring access to a quiet and distraction-free workspace with a reliable internet connection and a computer with updated software
- Standard working hours: 8:00am-4:30pm EST
- A headset is required for this role
- This is a temporary assignment, with a duration of 60-90 days
Compensation and Benefits
arenaflex offers a competitive compensation package, including a range of benefits and perks. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. We're committed to providing a work-life balance that allows you to thrive in your personal and professional life.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results. We're proud to be an e-Verify participant and comply with all applicable laws and regulations.
How to Apply
If you're a motivated and customer-focused professional with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. We look forward to hearing from you! Apply for this job