Small Commercial Insurance Call Center Sales Support Specialist
Segment Sales Supp Consultant - PJ09EN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Sales Support Specialist is a key member of our Small Commercial Inside Sales Team and will have direct accountability for enabling Small Commercial insurance growth throughout the sales acquisition process. Our ideal candidate will be highly organized, a strong communicator who can quickly build rapport with customers and has a strong desire to win in the marketplace. This role is an entry point into our Sales and Underwriting organization with opportunities to develop skills needed for growth into a Sales or Underwriting career, if desired. WORK SCHEDULE This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Charlotte, NC | Clinton, NY | Hartford, CT | San Antonio, TX | Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Monday and Friday will be worked from your remote home office. Candidates who do not live near an office will have a remote work schedule worked from your remote home office, with the expectation of coming into a physical office as business needs arise. Training Program: Start Date: 3/30/2026 Hours: Monday-Friday 10:30-7:00 pm EST Duration: 2 weeks (apx. End date is 4/17) Please note that time off during training is not accommodated. Post-Training Schedule: Eastern: Monday-Friday 10:30 am – 7:00 pm EST Central: Monday-Friday 9:30 am – 6:00 pm CST Mountain: Monday-Friday 8:30 am – 5:00 pm MST Pacific: Monday-Friday 8:30 am – 5:00 pm PST RESPONSIBILITIES Partners with the Inside Sales Team in the sales acquisition process. Builds leads, accepts inbound calls, assigns leads, and schedules call-backs to small business owners. No cold calling is performed. Puts the customer first by building strong relationships, being responsive to the customer (including through online chat), follows up on open quotes, closes the sale and communicates outcomes to the Inside Sales Team. Positions and sells The Hartford's value proposition including its long standing history, payroll deduct billing model and additional coverages. Supports a high performing sales culture. Acts with confidence, operates nimbly, prioritizes and manages daily work activities. QUALIFICATIONS Natural selling skills with the ability to influence and persuade, along with competitive nature and strong desire to win required Call center experience preferred Personal Insurance and/or Small Commercial Insurance experience a plus Comfort and confidence in balancing inbound sales calls from a queue, along with outbound and email communications to close sales Goal oriented and metric focused Outstanding organization, desk management, time management and computer skills Bilingual (Spanish Speaking) a plus Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $48,071 - $72,107 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.
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