[Remote] Bilingual Spanish Call Center Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. They are seeking a Bilingual Spanish Call Center Customer Service Representative to act as the initial point of contact for inquiries and provide support related to the NJ Family Care Program.
Responsibilities
- Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Skills
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Internet Speed Test: Must complete an internet speed test and meet the minimum requirements
- Background and drug screening required
Benefits
- Paid Training
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Company Overview
Company H1B Sponsorship