Billing Specialist

Personalis, Inc. is transforming the active management of cancer through breakthrough personalized testing. The Billing Specialist will be responsible for increasing billing and collection efforts and ensuring the accuracy of the order intake process and submission of claims, while also maintaining relationships with payers, clients, and patients.

Responsibilities

• Collect and review patient information needed to complete the billing process
• Request any missing patient information
• Transfer insurance claims and billing data to billing software
• Verify patient benefits and insurance
• Maintain an up-to-date list of current insurance providers
• Develop and maintain a tracking system of incoming and late payments
• Initiate late payment notices to relevant parties
• Respond to questions and complaints from patients or insurance companies
• Follow-up on registration errors and insurance denials
• Demonstrate a balance of persistent follow-up and decorum on late or unpaid claims
• Identify trends of claims not paid by insurance providers and/or patients and solve issues
• Arrange payment plans and timelines for payments
• File and maintain organized documentation of all billing and record
• Follow SOPs on billing processes and procedures
• Update and review all accounts to keep records of payments up-to-date
• Work with Client Experience, Finance, Sales, and Lab Operations to ensure revenue integrity
• Engage with payer and request prior authorization for tests
• Post receipts and payments on Xifin
• Support activities related to integrating the billing system with LIMs and other IT systems

Skills

• High school diploma or equivalent GED. BS/BA preferred
• A minimum of 0-3 years of experience with billing software, medical insurance regulations, and responding to insurance and patient inquiries
• Exceptional phone etiquette to communicate with patients and physicians
• Able to multitask, prioritize, and manage time efficiently
• Self-motivated and self-directed; able to work without supervision
• Proficient computer skills, Microsoft Excel; Google suite; working knowledge of billing software (XIFIN) is a plus
• Able to analyze problems and strategize for better solutions

Benefits

• Medical
• Dental
• Vision
• 401(k) match
• ESPP
• Tuition reimbursement
• Sick/vacation time
• Commuter benefits/ EV charging stations
• Onsite gym
• Wellness benefits

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