Office Assistant

County of Monterey is seeking an Office Assistant to perform a variety of clerical duties related to filing, reception, and record maintenance. The role involves responding to inquiries, scheduling appointments, and maintaining accurate records.

Responsibilities

• Addresses complaints and explains regulations to customers or the public
• Responds to inquiries regarding departmental functions, services, policies, and procedures
• Obtains information from customers, visitors, or callers to determine appropriate resource, action, document, or staff referral to meet their needs
• Explains the proper use of forms and documents
• Prepares items for mailing and sorts and distributes incoming mail according to established guidelines and procedures
• Operates multiline telephone system including answering calls, transferring calls, and taking messages
• Schedules customer appointments and maintains schedules for technical or professional staff
• Composes correspondence, reports, memos, and other documents
• Reviews and processes forms/documents in accordance with established guidelines and procedures
• Monitors and updates manual or electronic files
• Operates a variety of standard office equipment
• Compiles information to respond to questions or address issues
• Reviews submitted forms or applications to verify accuracy and completeness
• Operates automated systems, or other department-specific computer systems
• Maintains accurate department and customer records
• Performs initial screening of applications for departmental services
• Performs related duties as assigned

Skills

• One (1) year of full-time experience performing clerical duties in an office environment
• A valid driver's license will be required at the time of interview
• Positions require pre-employment screening, including background checks, and fingerprinting
• Background checks are required and must be repeated every 5 years
• Lake County is required to verify Employment and Education if a conditional offer of employment is made to an applicant
• Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class

Benefits

• Flexible Office Hours available for most positions; Monday - Friday with a variety of schedules between 6:30am - 7:00pm.
• Work remotely from home available for some positions upon Lake County Department of Social Services Approval.

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