Patient Collections Coordinator - Monroeville, PA (Hybrid)

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Patient Collections Coordinator will handle follow-up on outstanding balances, ensuring timely payments while providing excellent customer service in a fast-paced environment.

Responsibilities

• Follow-up with the patient/guarantor on open invoices associated with the dispensing of prescription medication via telephone, Internet, and in writing
• Resolve issues with nonpayment of invoices due to insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors
• Maintain supporting chronological notes that detail action taken to resolve outstanding account balances
• Maintain patient demographic information and data collection systems, including all billing or collection reports or queues while remaining in accordance with company policy guidelines
• Contact patient/guarantor and Physician’s offices as well as insurance companies as needed in order to expedite claims processing

Skills

• 1+ years of Healthcare related experience
• Experience using Microsoft Office products' specifically Excel, Outlook, and Word
• Must be able to commute to the Monroeville, PA office
• Verifiable High School Diploma or GED required
• Insurance or patient collections experience
• Customer service in a healthcare environment
• Experience working in a healthcare reimbursement system
• Effective customer service skills and experience that shows ability to work in a team environment
• Attention to detail
• Ability to utilize analytical skills
• Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail
• Ability to communicate with clientele in a professional manner; both verbally and written

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Company Overview