Service Technician

SEA.AI develops AI-powered thermal camera systems that enhance safety and situational awareness at sea. They are seeking a motivated Service Technician to support the installation, commissioning, and troubleshooting of their AI-based maritime camera systems.

Responsibilities

• Install and commission maritime camera systems onboard vessels and coastal installations
• Troubleshoot and resolve hardware and software issues both on-site and through remote support channels
• Provide remote technical assistance to customers and service partners
• Deliver training sessions to service partners and customers, including hands-on system guidance
• Create and maintain technical documentation, installation guides, and service reports
• Collaborate with Quality team to report field issues and improve overall system reliability
• Support the sales team with technical insights, demo preparations, and customer discussions when required
• Work as an independent self-starter, managing tasks and prioritizing field activities with minimal supervision
• Travel occasionally for installations, training, and partner support

Skills

• Technical education in electronics, mechatronics, IT, or related fields – or equivalent hands-on experience
• Basic understanding of hardware, networking, and software troubleshooting
• Excellent verbal and written communication skills
• Strong customer-facing skills and confidence in explaining technical concepts clearly
• Ability to work independently and proactively
• Willingness to travel frequently
• Must be legally authorized to work in the United States
• Experience in maritime, industrial, or surveillance systems
• Familiarity with camera systems, embedded hardware, or Linux-based devices
• Basic knowledge of networking (IP cameras, switches, routers)
• Previous experience training customers or service partners
• Interest in AI-based technologies

Benefits

• Health insurance
• 20 paid time off (PTO) days per year
• Opportunity to work with cutting-edge maritime camera and AI technology.
• Direct impact on customer success and product reliability.
• A supportive team with a strong engineering culture.
• Opportunity for growth in a fast-growing international technology company

Company Overview