Field Service Technician II

Canon USA is an innovator of technology, solutions, and services seeking a dedicated Field Service Technician II. This role involves diagnosing and repairing Canon-supported products, providing maintenance support, and ensuring customer satisfaction through effective technical solutions.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures
• Service and repair designated equipment to Canon standards and specifications
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians
• Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested

Skills

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
• The ability to travel (valid driver's license and acceptable driving record necessary)
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

Company Overview