Experienced Customer Experience Analyst (Contingent) – Delivering World-Class Shopping Experiences at arenaflex
Are you passionate about crafting exceptional customer experiences and driving business growth? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as a Customer Experience Analyst (Contingent) and be part of a dynamic team that's revolutionizing the retail landscape.
About arenaflex
arenaflex is a leading innovator in the retail industry, dedicated to reducing the friction of traditional shopping experiences. By leveraging cutting-edge technology, we're empowering customers to shop seamlessly and effortlessly. Our mission is to create a world-class shopping experience that exceeds customer expectations, and we're looking for talented individuals like you to help us achieve this vision.
Job Overview
As a Customer Experience Analyst (Contingent) at arenaflex, you'll play a critical role in evaluating the functionality and customer experience of new technology, providing technical and CX feedback to development teams, and deploying new technology at customer locations. You'll work closely with cross-functional teams to deliver a world-class shopping experience, obsess about our customers, and thrive in a constantly evolving business environment.
Core Job Tasks
* Evaluate the functionality and customer experience (CX) of new technology, identifying areas for improvement and providing actionable recommendations
- Provide technical and CX feedback to development teams, ensuring that new technology meets arenaflex's high standards for customer experience
- Visit customer sites and deploy new technology, ensuring seamless integration and minimal disruption to business operations
- Collect customer feedback and quantify the impacts of new technology, providing data-driven insights to inform future product development
- Summarize results in writing for presentation to development team leadership, highlighting key findings and recommendations for improvement
Basic Qualifications
* A 4-year science/engineering degree from an accredited institution
- Strong communication and data analysis skills, with the ability to distill complex information into actionable insights
- Minimum of 2 years of product development experience in consumer hardware development and deployment, with a proven track record of delivering results in fast-paced environments
- Previous experience teaching and communicating complex topics, both written and verbally, to diverse audiences
- Previous experience analyzing risk/reward tradeoffs and making decisions in an ambiguous and ever-changing environment
Preferred Qualifications
* Bachelor's Degree in Engineering or a similar technical field, with a strong foundation in mathematics and statistics
- Scripting skills, with experience in languages such as Python, JavaScript, or R
- Formal coursework/training in project management, with a focus on Agile methodologies and Scrum principles
Contract Details
* Contract length: 11 months
- Location: Remote, with approximately 50% travel required (best to be near a main US airline hub)
- Pay range: $38 - $42 per hour
What We Offer
* The opportunity to work with a dynamic team of innovators and thought leaders in the retail industry
- A collaborative and fast-paced work environment that encourages creativity, experimentation, and continuous learning
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- Professional development opportunities, including training, mentorship, and career growth support
- A chance to make a meaningful impact on the retail landscape and drive business growth through exceptional customer experiences
About arenaflex's Culture
arenaflex is an equal opportunity/affirmative action employer (M/F/Disability/Veterans) and is committed to creating a diverse and inclusive work environment. We welcome applications from talented individuals from all backgrounds and perspectives. Our culture is built on a foundation of collaboration, innovation, and customer obsession, and we're looking for like-minded individuals to join our team.
How to Apply
If you're passionate about delivering world-class shopping experiences and driving business growth, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job