Experienced Customer Care Representative I - Hybrid (Partially Work From Home) - Now Hiring at arenaflex
Join arenaflex, a leading energy company, in delivering reliable, safe, and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. As a Customer Care Representative I, you will be the first point of contact for our customers, handling a variety of incoming calls, and providing exceptional service while adhering to company policies and procedures.
About arenaflex
arenaflex is a natural gas and electric utility company committed to delivering reliable, safe, and affordable energy to our customers. We pride ourselves on being a responsive, engaging energy company, and the foundation of our success lies in the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.
Why Join arenaflex?
* Comprehensive benefits package, including medical, prescription, dental, vision, life insurance, disability plans, 401(k) matched savings plan, paid vacation, company stock purchase program, wellness programs, tuition reimbursement, paid parental leave, paid volunteer time, and adoption assistance.
- Opportunities for career progression and growth within the company.
- Hybrid work environment, with the option to work from home and in the office.
- Competitive starting rate of $19.00 an hour, with incentives up to $500 after successful completion of training and $500 after 3 months of independent call-taking.
- Eligibility for annual performance review and merit increase one year from hire date, and promotion consideration after 2 years of service and demonstrated successful progression and performance.
Key Responsibilities:
* Handle customer calls in a timely and professional manner, following company provided procedures.
- Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for reduction in the need for supervisor callbacks.
- Participate in voluntary and mandatory training opportunities.
- Assist with floor training and/or shadowing opportunities when needed.
- Complete special assignments as needed in a timely manner.
- Responsible time and attendance.
- Participate in mandatory and voluntary overtime as needed.
Requirements:
* High School Diploma or equivalent.
- Minimum of 1 year of experience in a customer service environment preferred.
- Intermediate proficiency in Microsoft Office Suite.
- High level capacity for multitasking independently and on a computer.
- Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation.
- Exceptional organizational and time-management skills.
- Experience with SAP CRM and ECC systems a plus.
- Previous experience working for a utility company a plus.
- Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with arenaflex policies/procedures a plus.
Work Environment and Culture:
* arenaflex is committed to providing a safe and inclusive work environment for all employees.
- We value diversity and strive to create a workplace that reflects the communities we serve.
- Our hybrid work environment offers the flexibility to work from home and in the office, with opportunities for growth and development.
How to Apply:
If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, please apply to this position. arenaflex is an Equal Opportunity and Affirmative Action Employer, and we welcome applications from diverse candidates.
Note:
* Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with arenaflex policies.
- As a federal contractor that engages in safety-sensitive work, arenaflex cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.
- Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
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Contact Information:
For more information about this position or to submit your application, please visit our website or contact our HR department at [arenaflex HR Email]. Apply for this job