Experienced Fiber Customer Support Analyst – Deliver Exceptional Technical Support and Customer Service

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and problem-solvers who are passionate about making a difference in the world. We're a team of dedicated professionals who are committed to empowering our customers and driving growth through cutting-edge technology and exceptional customer service. If you're looking for a career that's more than just a job, where you can share your ideas, learn, grow, and thrive, then join us at arenaflex.

About arenaflex

arenaflex is a leading provider of innovative communication and entertainment solutions that connect people to what brings them joy. We're a company that's driven by a passion for innovation, creativity, and impact. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.

Your Role at arenaflex

As an Experienced Fiber Customer Support Analyst at arenaflex, you'll be part of a dynamic team that provides exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center to help our customers with their voice, data, and video services. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're looking for a dedicated and customer-focused individual who is passionate about delivering exceptional technical support and customer service. You'll have:

• A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
• A strong technical background, with a related Associate Degree or 2+ years' relevant experience
• Technical support call center experience, preferably in a similar industry
• The ability to work in a fast-paced environment and thrive in a dynamic team

Preferred Qualifications

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience, preferably in a similar industry

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong technical knowledge of communication and networking components
• Ability to analyze and troubleshoot complex technical issues
• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment and thrive in a dynamic team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:

• On-the-job training and mentorship
• Technical training and certification programs
• Leadership development programs
• Opportunities for advancement and career growth

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on a foundation of collaboration, inclusivity, and respect. We celebrate our employees' differences and strive to create a workplace that's welcoming and empowering for everyone.

Compensation and Benefits

We offer a competitive compensation package, including:

• A salary range of $707.50 to $1,804.50 weekly, based on a full-time schedule
• Incentive-based compensation, with the potential to earn more
• A range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance

Equal Employment Opportunity

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're passionate about delivering exceptional technical support and customer service, and you're looking for a career that's more than just a job, then join us at arenaflex. Apply now and take the first step towards a rewarding and challenging career with our team. Apply Job! Apply for this job