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Care Technical Support Specialist

Worldwide Salaried Open

JOB DESCRIPTION:

PURPOSE OF THE JOB

Works in a call center environment under supervision on defined work assignments while following established procedures. Exercises basic customer service and technical skills in response to remote monitoring inquiries and complaints from health care professionals, Abbott field personnel, patients, and various internal departments.

ROLES & RESPONSIBILITIES

  • Is readily available to callers to respond and to document inquiries regarding technical questions, issues and/or complaints, as well as adverse events by identifying and collecting relevant information from callers.
  • Documents all product contacts via active and clear notetaking. Prepares Field Contact Reports (FCRs) and forwards them to the Product Performance Group per department policies.
  • Adheres to Abbott company policies, operating procedures and work instructions, including time management, attendance, product experience reporting, and patient data privacy.
  • Maintains professional, positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

EDUCATION & COMPETENCIES

Preferred:

  • Track record as a technical specialist or in a customer service role.
  • Good verbal and written communication skills in English and local language. Fluent in English.
  • Successful engagement with customers.
  • Experience in use of analytical tools and software.
  • Ability to work within a team in a fast-paced changing environment.
  • Strong organizational and follow-up skills, and attention to details.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

CRM Cardiac Rhythm Management

LOCATION:

Netherlands > Veenendaal : Standaardruiter 13

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

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This position is an excellent opportunity for motivated and detail-oriented teenagers looking to build valuable work experience in a fast-paced environment. Key Responsibilities: Accurately enter customer data into our internal systems. Review and verify data for accuracy and completeness. Organize and maintain data files and records. Assist in organizing information and preparing reports. Communicate effectively with team members to resolve discrepancies. Who We Are Looking For This role is perfect for a responsible 17-year-old who is eager to learn and grow. We are looking for candidates who meet the following criteria: Essential Qualifications: Must be 17 years old by the time of application. High School student or recent graduate preferred. Basic computer skills and familiarity with Microsoft Office Suite. Strong attention to detail and organization skills. Ability to work independently as well as a part of a team. Effective communication skills—both written and verbal. 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