Experienced Live Chat Support Agent – Mobile Application Support Specialist
Location:
Denver, CO - REMOTE
Duration:
8 months with possible extensions
About arenaflex:
arenaflex is a leading Technology consulting firm based out of New York, with offices across the US. We pride ourselves on being an invaluable partner to our clients, collaborating with diverse, multicultural teams to support the growth of our clients. With more than 7 locations worldwide, we help our clients deliver their projects smoothly. Our mission is to empower individuals and organizations to achieve their goals through innovative technology solutions.
Job Overview:
We are seeking an experienced Live Chat Support Agent to join our team in Denver, CO. As a remote worker, you will be responsible for providing critical assistance to our clients through live chat tools, following closely the organizations standard operating procedures. If you are passionate about technology and being part of a team helping others, we invite you to apply for this exciting opportunity.
Responsibilities:
* Provide Tier I support and customer assistance for a mobile application, utilizing your technical expertise to resolve customer issues.
- Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, ensuring timely and effective resolution.
- Install client software on supported devices, following defined procedures, processes, and methods.
- Employ Incident Management procedures to enter tickets into the required tracking system, ensuring seamless communication with our clients.
- Collaborate with our team to resolve complex issues, leveraging your technical expertise and problem-solving skills.
Key Skills and Qualifications:
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Minimum Qualifications:
+ One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. + OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
Preferred Qualifications:
+ Jira experience. + ITIL Certification. + Agile and scrum methodology experience. + Government work experience. + Apple and Google Play Store experience. + Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
What We Offer:
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Competitive Compensation:
We offer a competitive salary and benefits package to our employees.
Opportunities for Growth:
arenaflex is committed to the growth and development of our employees, offering opportunities for career advancement and professional growth.
Flexible Work Arrangements:
As a remote worker, you will have the flexibility to work from anywhere in Colorado, with a focus on delivering exceptional results.
Collaborative Team Environment:
Our team is passionate about technology and helping others, and we are committed to creating a collaborative and supportive work environment.
Work Schedule:
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Training:
Monday - Friday, 9AM - 6PM, for 3 weeks.
Permanent Schedule:
Tuesday through Saturday, 9AM - 6PM.
How to Apply:
If you are a motivated and experienced Live Chat Support Agent looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
About arenaflex:
arenaflex is an equal opportunities employer, committed to diversity and inclusion in the workplace. We are proud to be a part of the Technology consulting industry, and we are committed to making a positive impact on our clients and the community.
Contact Us:
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!
Apply Now:
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