Operations Coordinator (Weekend & Monday, Remote) – Restoration Experience Required

About the Role

We are a premier service provider in our industry, known for a high standard of execution, communication, and reliability. We’re looking for A-players who want to make an impact and who hold themselves to the same level of excellence we expect for our clients. This role exists to ensure consistent, high-quality operational coverage during weekends, after hours, and into Monday. While parts of the weekend can be lighter, the responsibility is real: protecting client experience, supporting the internal team, and ensuring nothing slips through the cracks when responsiveness matters most. This position is not intended to be a side job. It is structured as a full-time, salary-exempt role for someone who values ownership, accountability, and delivering work they’re proud of. If you hold yourself to a high standard and want your work to genuinely matter, this role may be a strong fit. Schedule & Coverage

• Friday: On-call 8:00 pm – 10:00 pm PT
• Saturday: Active coverage 8:00 am – 5:00 pm PT, then on-call 5:00 pm – 10:00 pm
• Sunday: On-call full day (generally light volume, occasional scheduling)
• Monday: Full active workday 8:00 am – 5:00 pm PT

“On-call” coverage means monitoring for incoming job requests and ensuring they are promptly received, logged, and routed appropriately so nothing is missed outside normal business hours.

Key Responsibilities

• Serve as the primary point of contact during weekend and after-hours coverage
• Monitor and intake incoming job requests during on-call periods, ensuring they are accurately entered and routed in a timely manner
• Coordinate scheduling with clients and vendors as needed
• Ensure clear, timely communication across all parties
• Maintain accurate job and client data in internal systems
• Ensure Monday readiness and prevent backlog
• Spot issues early and escalate appropriately
• Identify process improvements and efficiency opportunities

Compensation & Expectations Compensation for this role is intentionally set to reflect availability, reliability, judgment, and ownership, not constant activity. It’s important to understand the reality of the workload:

• Saturday mornings are typically the busiest
• Saturday afternoons are often quieter
• Sundays are generally very light
• Monday is a full, active workday

Because of this structure, the role carries a high performance bar. The person in this position should clearly demonstrate through output, responsiveness, and decision-making that the compensation is justified. We expect to consistently feel that this role is worth the investment. This is a trade: higher pay in exchange for ownership, consistency, and impact. Who We’re Looking For

• Restoration / water damage / mitigation industry experience (required)
• Operations, dispatch, scheduling, or coordination background
• Exceptionally detail-oriented — you catch small issues before they become problems
• Able to manage multiple moving pieces without getting overwhelmed
• Strong judgment and ability to work independently
• High reliability and responsiveness during on-call periods
• Clear, professional communicator with strong follow-through
• Ownership mentality — you take responsibility end-to-end
• Holds themselves to a high personal and professional standard
• Seeking a primary role, not supplemental or side work

What Success Looks Like

• Smooth, dependable weekend and after-hours coverage
• Accurate scheduling and clean handoffs
• Organized, prepared Mondays
• Reduced internal stress and escalations
• Clear, ongoing positive impact on operations and client experience

Benefits & Perks

• Competitive annual salary (salary-exempt)
• Medical, dental, and vision insurance
• 401(k) plan
• Paid Time Off (PTO) and company holidays
• Fully remote work environment
• Long-term role with opportunity to grow responsibilities

Additional Requirements

• Candidates must be based in the Pacific Time Zone
• This is a full-time, W-2, salary-exempt position

Job Type: Full-time Pay: $55,000.00 - $60,000.00 per year Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

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