TECHNICAL SUPPORT SPECIALIST

Worldwide Salaried Open

Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. They are seeking a Technical Support Specialist to use their technical skills to support innovative technology that strengthens communities. The role involves resolving Tier 1 support issues and troubleshooting Coreforce applications and hardware.

Responsibilities

Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures
Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories
Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed
Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system
Participate in scheduled on-call rotation to support after-hours client needs

Skills

Technical Support expertise
Ability to resolve Tier 1 support issues via phone, chat, email, and remote desktop tools
Experience using internal knowledge bases and standard operating procedures
Ability to troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories
Basic network and connectivity troubleshooting skills (LAN/WAN/Wi-Fi)
Ability to assist with simple configurations when needed
Accurate documentation of customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system
Willingness to participate in scheduled on-call rotation to support after-hours client needs

Benefits

Flexible hybrid schedule
Free chef-inspired lunch Mon–Thu
15 PTO days + floating holiday
Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
Annual bonus and tuition reimbursement
Career growth in a fast-growing, mission-driven company
Collaborative, purpose-driven culture

Company Overview

Coreforce provides law enforcement officers, first responders and other front-line professionals with an intuitive platform for effectively capturing, managing and releasing video evidence. It was founded in 1998, and is headquartered in Tucker, Georgia, USA, with a workforce of 51-200 employees. Its website is https://www.utility.com.

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TECHNICAL SUPPORT SPECIALIST

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