Experienced Customer Service Representative – Remote Online Chat Support for arenaflex Members

At arenaflex, we're on a mission to provide exceptional financial services to our members across Louisiana and beyond. As a leading state-chartered credit union, we're committed to fostering a culture of love, inclusivity, and innovation. We're now seeking a highly skilled and customer-focused Remote Online Chat Representative to join our team and help us deliver unparalleled member experiences.

A DAY IN THE LIFE OF A REMOTE ONLINE CHAT REPRESENTATIVE AT arenaflex

As a Remote Online Chat Representative at arenaflex, you'll be the face of our organization, providing top-notch support to our members through various digital channels, including email, web and mobile messaging, chat, and text. Your primary responsibilities will include:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

REMOTE ONLINE CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS

To excel in this role, you'll need to possess the following skills and qualifications:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below!).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

TELECOMMUTING PROGRAM REQUIREMENTS

To ensure a seamless and productive work experience, we require our Remote Online Chat Representatives to have:

• A dedicated workspace.
• Secure and strong internet connection.
• Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

WHY JOIN THE arenaflex TEAM?

Since 1956, arenaflex has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees.

CAREER GROWTH OPPORTUNITIES AND LEARNING BENEFITS

At arenaflex, we believe in investing in our employees' growth and development. As a Remote Online Chat Representative, you'll have access to:

• Ongoing training and professional development opportunities.
• Mentorship programs to help you excel in your role.
• Opportunities for career advancement and promotions.
• A comprehensive benefits package, including medical, dental, and vision insurance, health savings account, employer-paid group life insurance, and more.

COMPENSATION, PERKS, AND BENEFITS

As a valued member of our team, you'll enjoy a competitive compensation package, including:

• A salary range of $40,000 - $60,000 per year, depending on experience.
• Comprehensive benefits package, including medical, dental, and vision insurance, health savings account, employer-paid group life insurance, and more.
• Paid vacation and sick leave.
• 15 paid holidays, including a cultural floating holiday.
• 401K plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid time off to volunteer with approved non-profits and charities.
• Tuition reimbursement program.

APPLY NOW TO JOIN THE arenaflex TEAM!

If you're a customer-focused individual with a passion for delivering exceptional member experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals who are making a difference in the lives of our members. Apply Job! Apply for this job