Experienced Customer Service Representative - Work From Home in Nebraska

At arenaflex, we are a champion for the health and well-being of our members and the communities we serve. Our team is the power behind that promise, and as the industry rapidly evolves, we seek forward-thinking professionals like you to join us in delivering on it. As a member of Team arenaflex, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community.

A Dynamic and Supportive Work Environment

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and well-being. We believe that our employees are our greatest asset, and we strive to provide them with the tools, resources, and opportunities they need to succeed. Our team is passionate about delivering exceptional customer service, and we're looking for talented individuals who share our commitment to excellence.

Job Summary

As a Customer Service Representative at arenaflex, you will be the primary customer interface for inquiries, handling incoming phone calls and providing expert guidance to our members. You will be responsible for researching customer information, resolving customer issues, and proactively recommending products and services to increase customer satisfaction and improve transaction profitability. If you're a dedicated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail to provide expert guidance and resolve customer issues

• Researches customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
• Elevates sensitive customer requests when necessary and ensures compliance with State and Federal regulations and mandates
• Complies with continually changing policies and procedures to ensure customer satisfaction and compliance
• Accountable for remaining current on knowledge of diverse products and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability

Requirements

* High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)

• Availability for training 9-12 weeks in length
• Reliable internet service provider and a dedicated, distraction-free workplace

Preferred Qualifications

* Basic medical/dental terminology and contract interpretation is a plus

• Experience working in a dynamic and fast-paced environment
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills

Training and Development

* 9-12 weeks of live virtual training: 8:00am - 4:30pm (Central Time Zone) Monday to Friday

• Training is interactive, and camera and audio will be utilized for training purposes
• Opportunities for ongoing training and development to ensure you have the skills and knowledge you need to succeed in your role

Work Schedule

* After training, must be able to work any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone) Monday to Friday

• Must be available to work a variety of shifts, including weekends and holidays

Compensation and Benefits

* $39,520 annually + plus benefits package (Health Benefits effective 1st of the month following start date)

• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) plan with company match
• Paid time off and holidays
• Opportunities for career advancement and professional growth

Diversity, Equity, and Inclusion

arenaflex is committed to creating a diverse and inclusive work environment that values the perspectives and experiences of our employees. We believe that our employees are our greatest asset, and we strive to provide them with the tools, resources, and opportunities they need to succeed. We are an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about what makes arenaflex an exceptional place to work and to submit your application. Apply Job!

About arenaflex

arenaflex is a leading health insurance provider that is dedicated to delivering exceptional customer service and support to our members. We are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and well-being. Our team is passionate about delivering exceptional customer service, and we're looking for talented individuals who share our commitment to excellence.

Join Our Team

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. We look forward to hearing from you and learning more about your qualifications and experience. Apply for this job