Associate Manager, Marketplace - DashPass Strategy & Operations
About the position DoorDash is looking for a Strategy & Operations Associate Manager to help build our DashPass subscription business. DashPass is DoorDash's fastest growing and highest priority areas, which means you'll influence some of the key parts of our subscriber's experience, generate key insights and test new products. Together, we are building the world’s most valuable subscription product to attract and retain DoorDash’s most loyal customers.
About the Role
The Strategy & Operations Associate Manager, DashPass role is for truth seekers who enjoy solving complex problems, work across the organization, and execute to bring strategies to life. You will lead the strategy development and implementation of growth and quality initiatives. On a typical day, you might lead a new initiative, run and refine experiments to improve subscriber retention, dive into data to explain market performance at the lowest level of detail or metric trends, think up new ideas and translate them into an actionable test, and make sure we never stop learning & executing. Our best Strategy & Operations Associate Managers are motivated, analytical, creative and have exceptional interpersonal and relationship-building skills. We are currently operating in a hybrid model, some time in-office and some time remote but it is quite flexible! You're excited about this opportunity because you will… Strategize - Innovate and work on support strategy within the DashPass business. Collaborate - Work cross-functionally with teams across DoorDash to build, launch, and scale new opportunities. Influence – Partner with many teams to make your ideas come to life; Product, Marketing, Analytics, Finance, Design, etc. Experiment - Use data-driven decision-making to run tests on everything from new support experience to retention-driving programs. Build - You are excited to work on something that hasn't been done before. Your job will include building products and launching plans from the ground up. Analyze - Assess the operational and financial impacts of your decisions and iterate given insights. We're excited about you because…
Responsibilities
- Innovate and work on support strategy within the DashPass business.
- Work cross-functionally with teams across DoorDash to build, launch, and scale new opportunities.
- Partner with many teams to make your ideas come to life; Product, Marketing, Analytics, Finance, Design, etc.
- Use data-driven decision-making to run tests on everything from new support experience to retention-driving programs.
- Build products and launching plans from the ground up.
- Assess the operational and financial impacts of your decisions and iterate given insights.
Requirements
- You have 5+ years of experience in strategy, operations, product, growth or other related areas.
- You have analytics experience in SQL, building financial models, and performance tracking.
- You have a track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment
- You excel both as a generalist and specialist who can build the overarching strategy and dive deep into specific issues and processes to drive continuous improvement.
- You are biased toward action and have a track record of leading initiatives that evolved a part of business
- You bring structure, organization, and focus to your work and work with cross-functional teams, including product, tech, marketing, finance, and legal.
- You have a BA/BS degree in quantitative or business fields.
Benefits
- a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
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