Weekend Part-Time Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we pride ourselves on being a valued and growing resource in the industry, serving over 1000 clients with exceptional customer service and benefits compliance. Our commitment to excellence has earned us the prestigious title of Great Place to Work twice, and we're excited to welcome a highly motivated and production-driven individual to our Operations team as a Customer Service Representative (CSR).

About arenaflex

arenaflex is an inbound call center dedicated to delivering top-notch customer service and benefits compliance solutions to our clients. Our team is passionate about making a positive impact on our customers' lives, and we're committed to fostering a culture of excellence, teamwork, and continuous improvement. As a CSR at arenaflex, you'll have the opportunity to work with a talented team, develop your skills, and contribute to our mission of providing exceptional customer experiences.

Job Summary

We're seeking a part-time Customer Service Representative to join our remote team, working approximately 3-29 hours per week. As a CSR, you'll be responsible for providing positive customer service, technical expertise, and empathy to customers during the claim process. You'll also be required to collect and document claim details, identify and resolve customer issues, and adhere to clients-specific handling instructions.

Key Responsibilities

* Provide exceptional customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs.

• Offer empathy and support to customers during the claim process.
• Collect and document all claim details provided by the customer into the claim accurately.
• Identify and resolve customer issues by adhering to clients-specific handling instructions.
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
• Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
• Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
• Demonstrate arenaflex's core values:

+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth

Required Skills and Abilities

* Language Skills: + Ability to read and interpret documents such as police and accident reports. + Ability to write routine correspondence and detailed accident descriptions. + Ability to project a confident, clear, and professional telephone presence. + Ability to provide feedback verbally and written in a positive, professional manner.

• Bi-lingual in Spanish Preferred
• Computer Skills:

+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel. + Ability to type at least 40wpm.

Education and Experience

* High School Diploma or general education degree (GED) required.

• 1-2 years of quality assurance experience preferred.

Network Requirements

* Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).

• Ethernet connection is not required, however strongly recommended.
• Must be on a private network, not allowed to work in public locations.
• No VPNs are allowed, as logins must happen in the US.

Benefits and Compensation

* Competitive compensation

• 20+ hours per week
• Ancillary Benefits: Eligible 1st day of month following 60 days of employment.

+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• Less than 20 hours per week
• Ancillary Benefits: Eligible 1st day of month following 60 days of employment.

+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• 401K: Eligible after 6 months of employment
• PTO: Eligible after 90 days of employment
• Employee Assistance Program

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, learning, and teamwork. As a CSR, you'll have the opportunity to:

• Develop your skills and expertise in customer service and benefits compliance
• Work with a talented team of professionals who share your passion for excellence
• Contribute to our mission of providing exceptional customer experiences
• Enjoy a competitive compensation package and benefits
• Take advantage of our Employee Assistance Program and other perks

How to Apply

If you're a motivated and production-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at arenaflex. Please visit our website to submit your application and join our team of dedicated professionals. Apply Now! Apply for this job