Experienced Customer Service Representative (Remote) – Delivering Exceptional Guest Experiences
Join Our Team
At arenaflex, we're passionate about redefining the travel industry with our unique approach to cruise experiences. As a Customer Service Representative, you'll play a vital role in delivering exceptional guest experiences, ensuring our Travel Advisors and Guests receive personalized and immersive experiences that exceed their expectations.
About arenaflex
arenaflex is a world-renowned cruise line that has been awarded the title of World's Best Small Ship Cruise line. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We're committed to enriching people's perspectives through inspired travel, and our values of Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, and Responsible guide everything we do.
Job Summary
We're seeking an experienced Customer Service Representative to join our remote team. As a key member of our call center/contact center environment, you'll be responsible for servicing Windstar Cruises and products, providing exceptional guest service, and supporting our Travel Advisors and Guests through various communication channels. This is a full-time, remote position with a base hourly wage plus incentive, offering the flexibility to work from the comfort of your own home.
Responsibilities
- Conduct daily production work related to the processing of bookings in our systems and subordinate systems, ensuring high-level booking quality and accuracy.
- Process reservations, revisions, cancellations, booking notes, and all aspects of bookings using our reservation system.
- Apply company policy effectively to bookings.
- Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.
- Act as the primary call and contact agent for all service-related inquiries by phone, email, and Windstar Website Chat agent contacts.
- Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.
- Perform sales call backup to Reservations in peak call times, as directed by management.
- Adhere to company policy and procedure.
- Demonstrate a strong functional knowledge of the Windstar product.
- Advise supervisor of all problems and recommended resolution in a timely manner.
- Assist Guests or Travel Advisors in troubleshooting on MyWindstar or related external Windstar Systems.
- Other duties as assigned by management.
Qualifications
- Cruise or tour operations/reservations experience preferred but not required.
- Previous customer service experience preferred.
- The ability to communicate in writing and verbally with professionalism, credibility, and confidence, presenting information in a positive and convincing manner.
- Capability to organize and manage multiple tasks simultaneously.
- Self-starter with excellent task management skills.
- A basic understanding of all Microsoft Office programs.
Benefits
As a full-time employee of arenaflex, you'll enjoy a comprehensive benefits package, including:
- Medical, Dental & Vision
- HSA & FSA
- Life & Disability
- Accident, Hospital & Critical Illness
- Pet Insurance
- Vacation, Sick Time, and paid Holidays
- 401(k) with Company Match
- Employee Assistance Plan
- Education Assistance
- Employee Discounts & Travel Deals
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is passionate about delivering exceptional guest experiences, and we're committed to creating a positive and inclusive work environment. We're proud of our values and strive to live them every day.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement possibilities to help you achieve your career goals.
How to Apply
If you're passionate about delivering exceptional guest experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please visit our website to submit your application.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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