Experienced Order Processing Specialist – Customer Service and Logistics Support
At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch support to our internal and external customers. As an Order Processing Specialist, you'll play a vital role in our customer service team, ensuring seamless order processing, management, and delivery of spare parts sales orders. If you're passionate about logistics, data entry, and customer support, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team is passionate about delivering exceptional experiences, and we're always looking for talented individuals to join our mission. As a part-time Order Processing Specialist, you'll be part of a dynamic team that's committed to excellence and customer satisfaction.
Key Responsibilities
As an Order Processing Specialist, you'll be responsible for:
- Interacting with customers, company sales and/or service representatives to handle pre-sales or post-sales service functions related to domestic and/or international order processing.
- Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
- Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Updating databases with the status of returned materials issues and accounts for returns inventory.
- Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensuring service information is accessible by sorting and filing documents/forms.
- Handling requests for additional company materials.
- Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
- Coordinating and performing activities associated with the transfer of consigned material.
- Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Skills, Knowledge, and Expertise
To succeed in this role, you'll need:
- Direct customer support experience, including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
- Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
- Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.
Benefits and Perks
As an arenaflex team member, you'll enjoy:
- 401(k) plan with company matching
- Paid Time Off
- Sick Time
- A generous benefits package that pays 100% of medical, dental, and vision
- Short-Term Disability
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. As a part-time Order Processing Specialist, you'll have the opportunity to work with a talented team, develop your skills, and contribute to our mission of delivering exceptional customer experiences.
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our team members' growth and development. As an Order Processing Specialist, you'll have access to:
- Ongoing training and development opportunities
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that encourages learning and innovation
How to Apply
If you're passionate about customer service, logistics, and data entry, and you're looking for a challenging and rewarding role, we want to hear from you! Apply now to join our team as an Order Processing Specialist and take the first step towards a fulfilling career at arenaflex. Apply Now! Apply for this job