Experienced Order Processing Specialist – Customer Service and Logistics Support
At arenaflex, we are dedicated to providing exceptional customer service and support to our clients. As a key member of our Customer Service team, the Order Processing Specialist will play a vital role in ensuring the smooth processing of orders, managing customer relationships, and maintaining accurate records. If you are a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of innovative solutions and services to various industries. Our company is built on a strong foundation of customer-centricity, innovation, and teamwork. We are committed to delivering exceptional results and exceeding our customers' expectations. Our team is passionate about what we do, and we are always looking for talented individuals who share our values and enthusiasm.
Job Summary
The Order Processing Specialist will be responsible for processing orders, managing customer relationships, and maintaining accurate records. This role requires excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment. The successful candidate will be a team player who is committed to delivering exceptional results and exceeding customer expectations.
Key Responsibilities
* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
- Process orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
- Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Update databases with the status of returned materials issues and accounts for returns inventory.
- Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensure service information is accessible by sorting and filing documents/forms.
- Handle requests for additional company materials.
- Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
- Coordinate and perform activities associated with the transfer of consigned material.
- Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Skills, Knowledge, and Expertise
* Minimum Required Skills and Knowledge: + Direct customer support experience, including administrative experience. + Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education. + Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. + Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
- Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
Benefits
* 401(k) plan with company matching
- Paid Time Off
- Sick Time
- Company offers a generous benefits package that pays 100% of medical, dental, and vision
- Short-Term Disability
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our team is passionate about what we do, and we are always looking for talented individuals who share our values and enthusiasm. We offer a range of benefits and perks to support our employees' physical and mental well-being, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs to help our employees build new skills and advance their careers. Our team is passionate about learning and sharing knowledge, and we encourage our employees to take ownership of their professional development.
How to Apply
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job